Customer Service Representative

The Customer Service Representative will be responsible for managing key customer accounts, driving sales growth, and ensuring customer satisfaction within the specialty metals sector, with a focus on strip line products. This role requires a deep understanding of manufacturing processes, material specifications, and customer application needs.

Responsibilities: 

• Serve as the primary point of contact for assigned key accounts, ensuring exceptional service and responsiveness.
• Develop and maintain strong relationships with customers in the specialty metals industry, particularly those using strip line products.
• Collaborate with production, engineering, and quality teams to ensure customer requirements are met accurately and on time.
• Prepare and deliver quotes, proposals, and contract negotiations tailored to customer specifications and business goals.
• Monitor market trends, customer forecasts, and competitor activity to identify new business opportunities.
• Manage order entry, tracking, and fulfillment processes to ensure timely delivery and customer satisfaction.
• Resolve customer issues and complaints promptly, coordinating with internal teams to implement corrective actions.
• Provide technical support and product knowledge to customers, including guidance on material selection and application.
• Maintain accurate records of customer interactions, sales activities, and forecasts using CRM tools.
• Support continuous improvement initiatives by providing customer feedback and participating in cross-functional projects.
• Other duties as assigned.

Requirements:

• Bachelor’s degree in relevant field or 10+ years in customer service metals manufacturing field
• Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Strong attention to detail with a high degree of accuracy.
• Self-motivated and capable of working independently with minimal supervision.
• Demonstrated commitment to delivering excellent customer service.
• Exceptional written and verbal communication skills.
• Ability to interact effectively with all levels of internal staff and external partners.
• Skilled at managing multiple tasks and priorities in a fast-paced environment.
• Adaptable and flexible, while maintaining focus on routine responsibilities.
• Strong organizational and analytical thinking abilities.
• Proven ability to work collaboratively as part of a team and take initiative when needed.
• Maintains confidentiality and handles sensitive information with professionalism

The Account Representative must also be able to do the following:

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive and substantial movements (motions) of the wrists, hands, and/or fingers.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures and viewing a computer.
• Work in an office area with low noise rating as well as make visits to the production area with moderate to high noise.
• Ability to wear Personal Protective Equipment (PPE) including but not limited to: hard hat, safety glasses, gloves, steel-toed boots, and hearing protection.