For the second year in a row, Connecticut Orthopaedics has been named the #1 Orthopaedic Physician Practice in Connecticut by Castle Connolly!

Job Summary:

The Medical Personal Collector is responsible for assisting patients with outstanding account balances. This role involves obtaining patient payments and responding to patient inquiries through the Billing Call Center via phone, voicemail, and email. The position requires timely follow‑up communication with patients, as well as collaboration with co‑workers and supervisors. This is a high‑call‑volume role in a fast‑paced environment.

Location & Schedule

This is an on-site position in Wallingford, CT.
Monday- Friday 9am-5pm

Essential Responsibilities:

Monitor billing phone line calls, voicemails, and emails through Mitel phone system
Process patient payments
Work miscellaneous patient correspondence from the mail
Reply and follow-up on patient inquiries from outer offices (phone calls, emails, or faxes)
Follow-up on requests given by manager
Work patient balance reports as given by manager
Identify accounts to be sent to collections and process according to CO’s collection process
Reply and follow-up on collection agency inquiries (phone calls, emails, or faxes)
Update patient demographics and registration information as requested
Obtain liability and school related insurance for billing
Other duties as assigned

Education & Experience Requirements:

High School Diploma or GED required
Associate of Art degree or higher preferred
3+ years of experience with medical personal collections
Knowledge of CPT and ICD-10 codes preferred
Knowledge of processing credit cards through a payment system preferred
Experience with Epic preferred

Skills & Abilities

Strong knowledge of collecting on patient medical balances
Strong ability to communicate well with patients and co-workers
Demonstrate initiative and ability to multi-task while working independently
Strong organizational skills and system aptitude
Solid computer skills including proficiency with Microsoft Office
Ability to stay calm and focused when the caller is upset and/or angry about their bill
Ability to problem solve and explain confidently to the patient why they have a balance

What we offer:

Competitive salary, 401(k) contributions, and company-paid life insurance.
Generous PTO and paid holidays to promote work-life balance.
Employee Assistance Program (EAP)

Connecticut Orthopaedics (CO) has been serving patients in the greater New Haven area for over 60 years. Our practice has merged with several surrounding orthopaedic groups over the past several years and has become the largest privately-owned orthopaedic practice in New England. Due to our quality of care and attentiveness to our patients, we are proudly the team of orthopaedic physicians for multiple colleges and high schools as well as have our own physical therapy centers. In addition to our orthopaedic service line, we have three MRI suites, (5) acute care orthopaedic walk-in centers and a surgery center in Branford.

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