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Job Description:
The patient call representative will be responsible for handling incoming and outgoing calls with patients to schedule appointments, perform a full and complete registration, address scheduling, insurance, or registration related inquiries from patients. The patient call representative must exhibit excellent communication skills, empathy, and the ability to manage multiple tasks efficiently.Education:
High School Graduate or Equivalent Preferred
Experience:
1 year experience in a healthcare call center – preferred
Certifications/Licensures:
Epic - Proficiencies required for this position must be passed within 90 days of start date
Skills:
Knowledge of organizational policies, procedures, systems and objectives
Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures
Proficient in keyboard and typing skills
Maintains professional and personal integrity
Must be able to maintain effective working relationships with a wide variety of individuals
Ability to communicate effectively written and orally
Ability to possess visual capacity and hearing to monitor and use telephone equipment
Effective communication skills (good hearing, listening and speaking skills)
Ability to deal diplomatically with all types of individuals under stressful situations
Basic knowledge of medical terminology, anatomy and physiology
Ability to work with the public in a professional courteous manner
Enjoys working with the public
Knowledge of JMH patient navigation programs
Work Shift:
08.0 Per Diem No Waive (United States of America)Pay Range:
$25.99 - $35.09HourlyNote: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it.
Scheduled Weekly Hours:
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