Benefits:

401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

Blueport is seeking a skilled Network Support Engineer II who enjoys tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated support. In this hands-on, onsite role (not remote), you’ll work closely with customers, fine-tune systems, and maintain seamless connectivity for top multifamily and hospitality clients.

As a Network Support Engineer II at Blueport, you’ll help shape the future of connected living by keeping client networks operating at peak performance and delivering responsive, expert support when it matters most. You’ll troubleshoot intricate issues, enhance system reliability, and partner with engineering and customer success teams to provide outstanding network experiences across hospitality and multifamily environments.

Why You’ll Love Working at Blueport

Competitive benefits, including 401(k), health, dental, and vision insurance
Paid time off to rest and recharge
Room for growth and career development
A collaborative, innovative culture where your ideas are valued
Opportunity to work with cutting-edge networking technologies used in hotels and multifamily communities nationwide
This role requires working onsite in our Walpole, MA office to foster collaboration and hands-on learning. Remote work and relocation are not offered.

What You’ll Do

Serve as the Tier 2 escalation point, resolving advanced and complex network issues
Provide guidance and support to the Tier 1 support team
Configure and manage network infrastructure, including switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols
Monitor network performance, troubleshoot incidents, and improve security
Deploy and test new networking equipment and solutions
Collaborate with internal teams to ensure reliable, high-performance connectivity
Work onsite full-time in our Walpole office (this is not a remote position)

What You’ll Bring

2+ years of experience in a call center or technical support environment
Solid understanding of networking fundamentals (IP addressing, subnetting, VLANs, wireless)
Practical experience with HP & Cisco switch CLI
Strong communication skills with the ability to understand and explain technical issues to customers
Excellent problem-solving abilities
Spanish language skills are a plus

Disclaimer

This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.

Learn more about this Employer on their Career Site