Collections Agent

Job DetailsJob Location: Clearwater, FL 33762Collections & Retention Agent CoverageX protects thousands of drivers and homeowners across the country from unexpected repair bills. The trust our customers place in us starts with the people on our team — and we’re looking for someone who takes that seriously. The Role When a customer falls behind on their protection plan, you’ll be the person who reaches out to understand why and find a path forward. Every situation is different — your job is to listen, ask the right questions, and work with the customer to land on a solution that keeps them covered. There are no cold calls. Our dialer handles outreach, so you can focus entirely on the conversation. Compensation · Competitive base hourly pay · Bonuses for every account you retain — your results directly drive your income   What We’re Looking For · Strong communicator who is confident, approachable, and able to build trust quickly · Experience in sales, retention, collections, or another phone-based role · A drive to grow professionally — we promote from within and invest in the people who show up ready to earn it   What We Offer · Fully paid training — no prior experience with our systems required · Ongoing coaching and real-time support from experienced team leads · A clear advancement path: Senior Rep to Team Lead and beyond Qualifications