Customer Service Representative

Job DetailsJob Location: Clearwater, FL 33762Are you passionate about delivering exceptional customer service? Do you enjoy solving problems and providing helpful solutions to customers? CoverageX, a leading provider of vehicle service contracts, is looking for enthusiastic and detail-oriented Customer Service Representatives to join our team! Position Overview: As a Customer Service Representative, you will be the first point of contact for customers, assisting them with their vehicle service contract inquiries. You’ll handle inbound calls, resolve issues, and provide information in a professional and friendly manner. Key Responsibilities: Answer inbound calls and respond to customer inquiries regarding vehicle service contracts Assist customers with policy details, coverage options, claims, and billing questions Provide accurate information and resolve customer concerns efficiently Document customer interactions in our system and follow up as necessary Maintain a high level of professionalism and empathy when handling customer concerns Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills Maintain accurate and detailed records of all customer interactions   Why Work with CoverageX? Competitive salary and performance bonuses Opportunities for career growth and advancement Comprehensive training and ongoing support Friendly and dynamic work environment Innovative Work Environment: Join a company that thrives on creativity and innovation. We encourage fresh ideas, out-of-the-box thinking, and provide the resources you need to implement them. Your contributions will shape the future of our industry. Pay Rate Customer Service Representative: $18-20 hour Equal Employment Opportunity: CoverageX is proud to be an equal-opportunity employer. We celebrate diversity, including differences in race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Our diverse perspectives make us a stronger team. QualificationsWhat We’re Looking For: Strong communication and problem-solving skills Ability to handle a high volume of calls while maintaining excellent customer service Detail-oriented and able to work independently 1+ years’ experience in a customer service role (call center experience preferred) Basic computer skills and familiarity with CRM systems Ability to work designated hours of operation Adheres to service and operational standards established including quality, productivity, and punctuality