Sr. IT Specialist

Responsibilities:

• Provide advanced technical support to end-users
• Lead troubleshooting efforts for complex hardware and software issues
• Collaborate with the IT team to ensure smooth operation of systems
• Monitor the Bank's IT infrastructure daily to ensure smooth operations including after hours
• Implement and maintain IT security protocols
• Mentor and train junior IT staff
• Manage IT projects and initiatives
• Ensure all technological equipment is up-to-date and functioning properly
• Implement updates and enhancements to current computer systems
• Roll out new technology solutions across the organization
• Assist in the preparation and management of the IT budget
• Support the company's eCommerce initiatives
• Ensure that the business continuity plan is current and coordinate business continuity tests
• Address cybersecurity vulnerabilities and implement measures to mitigate risks
• Manage the process of testing the company's systems for vulnerabilities
• Handle security incidents and prevent future breaches

Qualifications:

• Proven experience in a similar role
• Associate's degree preferred in Information Technology or related field
• In-depth understanding of IT concepts and technologies
• Strong problem-solving, communication, and leadership skills
• Familiarity with Fiserv software solutions, including the deployment and configuration of Fiserv applications
• Basic understanding of Loan Origination Software
• Knowledge of IT systems administration, including VMware, Active Directory, and Microsoft 365
• Experience configuring Microsoft Entra tenant settings, Conditional Access policies, and managing Entra applications to ensure secure and efficient access management
• Strong scripting skills in PowerShell and command-line environments
• Understanding of Power Automate to automate routine tasks and improve operational workflows
• Experience with SharePoint for building and managing collaborative platforms
• Proficient in utilizing Microsoft Intune to deploy, configure, and maintain devices, ensuring seamless endpoint management and robust security compliance
• Knowledge of vulnerability assessment and mitigation strategies