Business Training Manager - Waltham

About the Organization  

More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.  

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.

The Opportunity  

More Than Words (MTW) seeks a Business Training Manager (BTM) who is both an Online shift manager and a coach for our youth at our Waltham site. The Business Training Manager position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines “doing good, while doing well.” Based on your previous experience and after intensive, supported, paid training, you will be managing and leading shifts as the lead manager on duty within one month. You will inspire, hold accountable, and support your team. Previous experience in a retail setting, bookstore, or online industry preferred but not required. 

Key responsibilities of this position include but are not limited to:

Manage Shifts to meet Financial Goals: 

• Oversee all aspects of the ecommerce business including maximizing profitability, training, and inventory management. Assist with thrift processing and store shifts in the retail space as needed 
• Oversee all safety, policies and procedures to run shifts, including some evening and one weekend shift per week with a 4-day work week. Assist with opening and/or closing the store as needed after cross training in the thrift store 
• Lead a shift of 5-6 youth to ensure success of all business activities including inventorying, fulfilling orders, customer service, and quality control
• Continually monitor and improve systems to meet revenue benchmarks for online & retail 

Train Youth Employees: 

• Work alongside youth to provide ongoing training, feedback, and support for youth to improve performance in online and store business operations 
• Hold youth employees accountable for all safety, policies, and performance including attendance, punctuality, professionalism and efficiency with tasks on shift 
• Work with youth and staff to support weekly team meeting with all members of MTW 
• Manage day to day training and training workshop coordination with management team 

Key Qualifications: 

• A high school diploma, GED or significant work experience is required 
• A four-year college degree is preferred, or relevant work experience may be considered in lieu of a college degree 
• Experience managing and supervising for at least 3 years. Ideally in retail or online enterprise 
• Willingness and ability to be accountable for the business operations results 
• Preparedness to serve as a role model and professional resource for youth 
• Willingness to work towards continual education as it related to anti-racism, and participate in anti-racist trainings and curriculum 
• A commitment to working directly with youth and a track record of motivating and supervising a team to establish and meet high-performance standards 
• Ability to work a full-time flexible schedule, including some early morning, night and weekend shifts, willingness to get the job done, and to respond to urgent issues when they arise 
• Ability to multi-task in a fast-paced setting 
• Detail oriented and organized nature 
• Exceptional communication, and sensitivity for MTW’s diverse constituencies 
• Great customer-service skills 
• Ability to train effectively across learning styles and a range of grade levels 
• Able to regularly lift boxes weighing approximately 25 lbs. 

Schedule: Sunday and Monday, 9:30 AM – 6:30 PM, Tuesday and Wednesday 9:30 AM – 8:30 PM (schedules are set rotations but are subject to change with notice to ensure coverage of business needs. 

Compensation: $52,000-$57,749; commensurate with skills and experience.

Benefits: 

• Medical and Dental Insurance  
• 401K with up to 3.5% Employer Match 
• Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking 
• Generous paid vacation and sick time 
• Significant growth opportunities and professional development 
• Employee Discounts  

To apply: Please include both resume and a cover letter. 

All of MTW’s sites are commuter friendly and are conveniently located near public transportation.

Background Checks 

More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.

MTW EEO Statement 

MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@MTWyouth.org.