Special Hazards Inside Sales Representative/ APM

We are looking for a Special Hazards Inside Sales Representative / Assistant Project Manager (APM) to join our Special Hazards team. This role is ideal for someone who enjoys a combination of
sales, customer service, estimating, and project coordination and wants to be involved throughout the lifecycle of a project.

In this position, you will support Special Hazards Service and Project Managers, Outside Sales Representatives, and field teams by identifying sales opportunities, developing proposals, coordinating service and project activities, and helping maintain strong customer relationships.

You’ll serve as a key connection between customers, sales, estimating, operations, vendors, subcontractors, and field technicians, helping ensure that opportunities move efficiently from initial lead through project completion.

What You’ll Do

Sales & Customer Support

• Qualify leads and opportunities in partnership with customers, technicians, and Outside Sales Representatives.
• Identify and develop sales opportunities resulting from deficiencies discovered during inspections and service visits.
• Prepare service estimates and proposals, including labor, vendor materials, and subcontractor costs.
• Develop proposals for:
  • Repair and replacement work
  • Preventive Maintenance Agreements
  • Quote letters
  • Capital expenditure and budget pricing
• Create and deliver proposals to customers in support of the Outside Sales team.
• Manage unassigned accounts and develop opportunities as they arise.
• Assist Outside Sales Representatives with building and maintaining strong customer relationships.
• Communicate with customers by phone, email, and virtual communication platforms.

Project & Service Coordination

• Coordinate job walks and pre-bid meetings with operations teams.
• Assist with coordinating repairs and service activities.
• Visit technicians at jobsites to better understand site layouts, equipment, and service processes.
• Assist with material and equipment procurement.
• Coordinate equipment deliveries, warehouse activities, and subcontractors.
• Solicit vendor and subcontractor pricing for materials and equipment, including cylinders, panels, releasing systems, and other Special Hazards components.
• Assist with preparing finalized inspection reports for customers and tracking identified deficiencies.
• Upload inspection reports into the Compliance Engine as required by the Authority Having Jurisdiction (AHJ).

Project Management Support

• Support Project Managers throughout the project lifecycle, including:
  • Providing product data submittals in accordance with project specifications.
  • Preparing and uploading stamped shop drawings and coordination drawings for end users and General Contractors.
  • Assisting with change orders.
  • Attending weekly and monthly project meetings as needed.
  • Assisting with permit applications.
  • Preparing required test certificates.
  • Providing O&M manuals, closeout documentation, and final affidavits at project completion.
  • Assisting with project turnover from Sales to Operations.

What We’re Looking For

• Associate degree, business school certificate, or equivalent related experience.
• 2–4 years of experience in sales, project coordination, assistant project management, or a related field.
• Experience in the fire protection, Special Hazards, mechanical, construction, or service industries is a plus.

• Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to transition effectively between sales, customer service, estimating, and project management responsibilities.
• Strong written and verbal communication skills, with the ability to work effectively with customers, technicians, subcontractors, vendors, and internal teams.
• Strong time management skills and the ability to meet deadlines.
• Positive, professional, and customer-focused attitude.
• Ability to prioritize and work effectively in a fast-paced environment.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability and willingness to learn industry-specific software and applications used to prepare proposals, reports, and project documentation.
• Experience with database or project management systems is preferred.

If you enjoy building relationships, solving problems, working with a variety of teams, and seeing your work move from a customer need to a completed project, this could be a great opportunity for you.

This is more than an inside sales position. You’ll be involved in the entire process—from identifying an opportunity and developing a proposal to coordinating materials, supporting field teams, and helping bring projects to successful completion.