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Description
Objective of Position:
Balance and close out the financial transactions for the day. Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return.
Areas of Responsibility:
- Fulfill all duties and responsibilities of a Guest Service Agent (see GSA Job Description).
- Perform Bucket Checks to ensure all information in the Property Management System is up-to-date and accurate.
- Properly balance daily transactions and close daily posting.
- Create and transmit a daily Credit Card Settlement Batch.
- Run a nightly backup tape of Property Management System.
- Run the Audit after 2AM.
- Research and try to account for any discrepancies.
- Fill out DOR Report Coversheet (CYM only).
- Print and distribute reports to appropriate managers.
- Compile and assemble the Audit Pack for Accounting.
- Email Express Checkout Folios to departing guests.
- Issue loyalty points for guest recovery and hotel promotions.
- Perform other duties as requested.
Requirements
Requirements:
- Previous hotel/night audit experience is preferred.
- Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance.
- Ability to stand, sit, or walk for an extended period of time.
- Must possess a friendly and professional demeanor.
- Must be able to convey information and ideas clearly
- Must maintain composure and objectivity under pressure
- Must be able to prioritize and multitask.
- Must possess the ability to operate independently with a high-degree of self-motivation.
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