Membership & Growth Manager

Membership & Growth Manager 

• Type: Full-time
• Ideal start date: May 2026
• Compensation: $55,000 - $65,000, depending on experience
• Location: Denver/Boulder area. Must be able to be in the Boulder office at least 3x per week.
• Reports to: Director of Membership & Growth 
• Travel: up to 25 days a year 

About the Pet Sustainability Coalition (PSC)

The Pet Sustainability Coalition (PSC) accelerates environmental and social sustainability in the pet industry through education, tools, project support, and collaboration. We work closely with 200+ global brands, manufacturers, suppliers, and retailers to help them identify sustainability opportunities that drive growth and business resilience.

PSC’s programs and awards are highly regarded across the pet industry and span areas such as sustainable packaging, sustainable ingredient sourcing, ESG strategy, and impact reporting. We believe sustainability should be practical, credible, and good for business.

Role Summary

PSC is seeking a detail-oriented, collaborative, and purpose-driven Membership and Growth Manager to support our Member Services and Growth team. This role is ideal for an early-career professional who is interested in building experience across account management, sales operations, and member engagement within a mission-driven organization.

This position will play a key supporting role in managing member relationships, maintaining CRM data, supporting sales pipeline development, and coordinating with the marketing team. The Coordinator will also manage a small portfolio of approximately 30 members, ensuring consistent engagement and value delivery.

The Role

This team member will support both internal and external stakeholders across the following areas:

Member Support and Account Coordination (40%)

• Manage a portfolio of ~30 member companies, supporting engagement and satisfaction
• Assist with onboarding new members, ensuring a smooth and organized experience
• Monitor member engagement and flag risks or opportunities to senior team members
• Respond to member inquiries and support issue resolution in a timely manner
• Help ensure members are aware of and utilizing available benefits
• Work closely with member services, sales, and marketing teams to ensure a cohesive member experience
• Provide feedback from members and prospects to inform program improvements

Sales and Pipeline Support (40%)

• Support pipeline development through research, lead tracking, and CRM updates
• Assist in outreach efforts, including follow-ups and scheduling meetings
• Maintain accurate and up-to-date records in HubSpot (or similar CRM)
• Prepare materials and coordinate logistics for sales conversations and proposals
• Identify early signals for upsell or cross-sell opportunities and share with the team

Marketing Coordination (10%)

• Collaborate with the marketing team to align outreach and campaigns with sales priorities
• Support execution of member communications, campaigns, and events
• Help track campaign performance and member engagement metrics
• Ensure consistent messaging and follow-up between marketing and member services

Data and Operations Support (10%)

• Maintain clean and organized member and prospect data in internal systems
• Track key engagement and pipeline metrics
• Support reporting needs for member services and sales activities
• Assist in improving internal processes and documentation

What Does Success Look Like?

Key indicators of success in this role include:

• Strong member engagement within assigned portfolio
• Accurate and well-maintained CRM data
• Consistent support of pipeline growth and sales activities
• Timely and effective coordination across teams
• Positive member feedback and responsiveness

Qualifications

Don’t meet every requirement? No problem. Studies show that women and people of color are less likely to apply to jobs unless they do, so we encourage you to apply anyway!

Required

• Bachelor’s degree or equivalent experience
• 2–3 years of professional experience in customer support, sales support, account coordination, or a related role
• Strong organizational skills and attention to detail
• Clear written and verbal communication skills
• Ability to manage multiple tasks and priorities simultaneously
• Comfort working with data and systems, including CRM tools. HubSpot experience is a plus. 
• A collaborative mindset and willingness to support across functions
• Interest in sustainability and desire to contribute to meaningful work

Preferred

• Experience with HubSpot or similar CRM systems
• Familiarity with project management tools such as Asana
• Exposure to sales, marketing, or customer success environments
• Experience or interest in the pet industry or sustainability space

Physical and Travel Requirements

This role requires the ability to perform the essential functions of the position, with or without reasonable accommodation, including:

• Occasionally lifting and transporting materials weighing up to 25 pounds (e.g., event materials, supplies)
• Traveling to conferences, member sites, and events (up to 25 days per year), which may involve standing or walking for extended periods

PSC Benefits

• 100% employer paid medical premiums + 50% employer paid dental & vision options
• 401(k) with a 4% Employer Match 
• Unlimited PTO (max of 4 weeks unless all KPIs are on track and manager approves)
  • Plus 13-17 additional office closures for holidays, including the week between Christmas through New Year’s
  • Plus Bereavement Leave and Paid Volunteer Time Off 
• Employer Paid Parental Leave (3 months at 100% salary, 4 months at 75% salary)
• $600 Annual Wellness Stipend 
• Life insurance
• Flexible hybrid work schedule, with up to 6 weeks fully remote per year
• Other employee assistance programs (financial counseling, legal support) through Insperity 
• Discounts on outdoor gear, pet goods & more
• Pet-Friendly Office!

How to Apply

Applicants should apply at petsustainability.org/careers. We will be accepting applications through Monday, April 20th, and on a rolling basis after that depending on the volume of applicants. 

In lieu of a cover letter, please respond to each of the following questions. Please limit responses to 150 words each. Applications without responses and LinkedIn Easy Apply applications will not be considered.

1. Describe a time when you built a strong, positive relationship with a customer or client. How did you identify their needs, and what steps did you take to ensure their satisfaction and success?
2. How have you previously encouraged customer engagement with a product or service? Describe any methods you used to gather feedback and how that feedback informed improvements or innovation.
3. Give an example of how you have managed data, systems, or processes (such as a CRM, spreadsheets, or project tools). How did you maintain accuracy and use that information to support decision-making or improve outcomes?
4. What excites you about PSC’s mission?

PSC Careers

PSC believes the diversity of skills, backgrounds, viewpoints, and experiences employees bring to their work will be a critical factor in our success. PSC is committed to providing equal employment opportunities for all applicants and employees. All applicants and employees are evaluated on the basis of personal skill and merit.

PSC does not discriminate on the basis of age, race/ethnicity, national origin, religion, sex, gender identity, condition of pregnancy, perceived pregnancy, breastfeeding status, medical conditions related to breastfeeding, marital status, disability, veteran status, and sexual orientation. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and participation in social and recreational programs.