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General Summary of Position
Responsible for coordination of the Renovations construction-related activities within region. Oversees in-house technicians and communicates directly with subcontractor crews to maximize their production and quality of work. Implements and ensures compliance with accounts receivable and construction-related quality control processes while ensuring proper communication with the customer to provide a truly remarkable customer experience.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Coordinate multiple subcontractor crews and in-house technicians that perform renovation work in the region.
- Maximize crew capacity and production by fully implementing and using internal software scheduling tools. Review exception reports to ensure all phases of production are scheduled and completed. Maintain open communication with field personnel and partners to expedite decisions related to on site concerns.
- Ensure proper communication and expectations of customer payments. Ensure communication and collection of payments by partners. Follow up on payment processing via Web and Credit cards. Manage job flow based on payments.
- Ensure quality control using in-house technician inspections and new pool resources for supervision where applicable. Monitor/control re-work and develop processes to eliminate occurrences and reduce related costs. Track and follow up with underperforming partners. Develop new quality standards in key areas as needed.
- Work closely with Admin to ensure our backlog is communicated properly to the Renovation Specialists and in turn to our customers.
- Proactively communicates with customers to resolve any issues. Point of contact for customer conflict resolution. Ensures timely completion of all projects with minimum disruption to the customer’s property and swim season. Always strives for 5’s - 100% Customer Service Satisfaction (CSS).
- Stay abreast of the latest pool and other backyard related technologies and take the initiative to understand such by either self-educating or attending vendor related training.
- Â Other duties as assigned
QUALIFICATIONS – Knowledge, Skills & Abilities
Education | High school diploma/GED or equivalent required, bachelor’s degree preferred. |
Licenses/Certifications | N/A |
Years of Experience | One year’s construction or scheduling experience preferred  General pool background experience preferred |
Required Skills & Abilities | Strong proficiency in Microsoft Office Suite – Word, Excel, Power Point & Outlook.  Strong oral and written communication skills and skilled in the ability to determine customer needs/requirements.  Excellent problem-solving, analytical and financial skills Approachable, effective listener with strong customer service skills and multitasking ability.  Proficiency with scheduling tools (i.e. Pro Edge) |
Travel Requirements | 0-5% |
Other Requirements | Self-motivated, pro-active, result-oriented professional with an ability to work with minimum direction.  Positive “can-do” attitude.  Works well within a team environment.  Willingness to work 10 or more hours overtime per week, including Saturdays if necessary, during busy season. |
PHYSICAL REQUIREMENTS
- Primarily sedentary work performed in an office environment
- Ability to communicate promptly and clearly via phone and computer
ACKNOWLEDGEMENT
Position duties and expectations change over time. This job description is not intended to be an all-inclusive, exclusive or exhaustive list of the job functions that an employee in this position may be asked to perform from time to time. The employee may perform other related duties as assigned to meet the ongoing needs of the Company. If there is ever a time that you are unsure what is expected of you, you are expected to meet with your manager and ask questions. If you are unsure how to perform a certain task, ask your manager before performing.
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