Clay Brook Night Auditor (Front Desk)

RESORT OVERVIEW:

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

• ​Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.

• Free or discounted IKON pass.

• Discounted golf perks along with health & recreation center membership for eligible employees and their dependents. 

• Vacation and sick time for eligible employees to rest, relax and recharge.

• Generous discounts on food & beverage, apparel, and outdoor gear.

• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.

• 401(k) plan with generous company match.

• Paid parental leave of up to 6 weeks for eligible employees.

• Employee housing (subject to availability).

POSITION SUMMARY:

Are you a naturally friendly person with a helpful personality? Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a full-time year-round 5- day/week opportunity with night shifts! Shifts are from 11pm-7am. This job pays $21 per hour.

RESPONSIBILITIES:

• Duties include: greeting owners/guests, answering phones, checking owners/guests in/out, providing information about the resort and the Mad River Valley, processing charges in selling resort products/services, responding to owner/guest needs, balancing owner/guest accounts, and working with the resort's information systems and different departments.

• As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.

• Agents ensure positive, accurate, prompt, and courteous service while putting the guest's interests first.

• Taking care of delegated tasks assigned by manager and following/completing your shift checklist.

QUALIFICATIONS:

• Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.

• A professional personality is essential to this important service role.

• Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.

• Availability for a flexible workweek (including holidays and weekends) is necessary for the position.

• General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.

• Timely and reliable attendance is absolutely essential.

Sugarbush Resort is an Equal Opportunity Employer.

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.