Customer Logistics Coordinator

M&M Industries is a U.S.-based manufacturer of plastic pails and packaging solutions. We operate in a fast-paced manufacturing environment where communication, accuracy, and customer service are critical to keeping orders and shipments moving efficiently.

The Customer Logistics Coordinator is responsible for scheduling loads, communicating shipment tracking and freight rates to customers, and ensuring freight is moved from its original point to its destination. This role exercises discretion and independent judgment in booking appropriate carriers, negotiating carrier rates, resolving problem loads, and maintaining strong carrier and customer relationships.

Key Responsibilities

• Follow safety policies and procedures to ensure a safe work environment
• Attend daily meetings to discuss production and shipping schedules
• Communicate with customers to verify transportation preferences
• Schedule daily dock appointments with dispatchers and drivers
• Maintain knowledge of the daily production schedule
• Manage and maintain the daily shipping dock schedule
• Work with the shipping department to ensure shipping schedules are met
• Process outgoing shipments through the company ERP system
• Review and approve or dispute shipping carrier invoices for accounts payable
• Submit requests for quotes to carriers and schedule incoming and outgoing freight
• Maintain a clean and organized work area
• Contact customers regarding order delays
• Complete order entry
• Assist customers with email requests regarding order updates
• Scan BOLs and attach them to orders
• Answer live requests on the company’s webchat
• Verify freight cost on orders
• Send tracking information to customers once orders ship
• Back up phones and direct callers to the appropriate associate
• Back up Customer Service Manager when out of office, including sales reports, meeting reports, and order entry
• Perform all other duties as assigned by manager

Qualifications

Knowledge, Skills & Abilities

• Proficient in Microsoft Office Suite, Excel, PowerPoint, CRM, and EDI
• Strong verbal and written communication skills
• Strong attention to detail
• Ability to manage multiple tasks and achieve deadlines under pressure
• Excellent time management and organizational skills

Education

• High School Diploma or G.E.D. required

Experience

• Two (2) or more years of work-related experience in a shipping environment
• Minimum of two (2) years of administrative and customer service experience

Physical Requirements

• Ability to work in a manufacturing environment that may be hot or cold
• Ability to wear required PPE at all times (safety glasses, hearing protection, etc.)

Licenses & Certifications

• Forklift Certified or willing to obtain onsite certification