HR Solutions Consultant

Role Overview:

The Solutions Enablement team aims to build effective, scalable, and cohesive HR solutions that minimize redundancy and deliver seamless data and insights for a better end-user experience. We partner with Centers of Excellence (COEs), such as Total Rewards, Global Talent, Talent Acquisition, and Corporate Citizenship, to address business needs and provide harmonized technology, tools, and data that help COEs maximize their impact at GM. 

The Solutions Consultant is a strategic partner responsible for driving the design, build, and rollout of integrated solutions that enable business outcomes. This role proactively identifies and shapes solution opportunities and ensures seamless delivery in partnership with the IT, Analytics, and other stakeholders.  

The ideal candidate will have a solid understanding of HR in large, global organizations and demonstrate deep empathy for COE complexity and demands. They will also be passionate about delivering user-centric, data-informed solutions that drive enterprise value. 

Key Responsibilities:

COE Partnership & Functional Expertise 

• Build strong relationships and deep understanding of assigned COEs’ priorities, processes, and pain points 

• Serve as a trusted advisor to COE leaders 

• Meet regularly with COE contacts to stay aligned on needs and priorities 

• Translate business needs into clear, outcome-driven problem statements and prioritized use cases 

• Propose solution options that balance COE needs with enterprise scale and cohesion 

• Develop and maintain a solutions roadmap for each COE, facilitating regular reviews (e.g., MBRs, Operating Reviews) for ongoing prioritization  

• Facilitate the development of go-to-market strategies for new solutions by ensuring robust rollout and adoption plans and supporting their buildouts, in partnership with the COEs 

• Drive integration and cohesion across HR offerings, in line with enterprise tech strategy 

Solution Buildout & Rollout 

• Lead the end-to-end solution buildout and rollout process, ensuring cross-functional alignment (HR, Purchasing, IT, Finance) and timely delivery 

• Facilitate solutioning with Enablement teams, internal tech teams, data partners, and external vendors 

• Oversee development and delivery plans for new solution launches 

• Diagram the COE tech stack, including key integration points and data flows/storage 

• Partner with IT and relevant teams to ensure smooth handoff and execution 

• Ensure solutions are designed for user-centricity, scalability, and integration 

Sourcing, Procurement & Vendor Management 

• Lead the sourcing and procurement process for HR solutions, partnering with COE, IT, and Purchasing 

• Manage vendor relationships, including evaluation, onboarding, and ongoing performance 

• Ensure solution requirements are clearly documented in business requirement documents (BRDs) and statements of work (SOWs)  

• Support the development and use of evaluation matrices/scorecards for solution selection 

Measurement & Continuous Improvement 

• Identify and drive opportunities for continuous improvement based on data and insights, in partnership with People Analytics  

• Support COE with defining and tracking key success metrics for solution adoption and business impact 

• Gather feedback from COEs and end users to inform enhancements 

Key Qualifications:

• Bachelor’s degree in human resources, business, information systems, or related field  

• 5+ years of experience in HR, HR technology, or business process consulting 

• Demonstrated ability to build strong partnerships and influence across functions 

• Experience leading solution design, rollout, and vendor management in a complex, matrixed environment 

• Strong analytical, problem-solving, and project management skills 

• Excellent communication, facilitation, and change management skills 

• Familiarity with HR tech stacks, integration concepts, and data flows preferred