Job Summary:

The Operations Assistant is an entry-level position designed for individuals seeking to begin a career in operations, supply chain, or business administration.

The Operations Assistant provides administrative and operational support to ensure efficient day-to-day business operations. This position serves as a key liaison between customers (internal & external), suppliers, purchasing, accounting, and internal operations while maintaining accurate data within the company's ERP system. The ideal candidate is highly organized, customer-focused, detail-oriented, and possesses exceptional interpersonal and communication skills.

This position is primarily performed in an office environment with regular interaction in a manufacturing facility. The employee will routinely communicate with customers, suppliers, and internal departments while supporting daily operational activities.

Key Accountabilities & Responsibilities:

ERP System Administration

Enter and Maintain customer, supplier, and material master data within the ERP system
Create and maintain purchase orders, sales orders, work orders, and inventory records
Verify data accuracy and resolve discrepancies
Assist with ERP data cleanup, reporting, and process improvements
Support ERP implementation, upgrades, and user training as needed.

Customer & Supplier Onboarding

Coordinate onboarding activities for new customers and suppliers
Create and maintain profiles and documentation
Collect required tax forms, banking information, certificates, and contractual documents
Coordinate with Sales, Finance, and Operations to ensure documentation accuracy
Maintain organized documentation records
Resolve routine requests while prioritizing complex matters appropriately and professionally
Maintain positive business relationships through professional communication

Administrative Support

Prepare correspondence, reports, presentations, and meeting materials
Maintain document control and record retention
Assist with document control procedures
Support special projects as assigned

Administrative & Operational

Support development and implementation of operational procedures and best practices
Assist with continuous improvement initiatives related to the department and organization
Coordinate activities across sales, operations, and technical support functions to ensure timely execution of customer requirements
Maintain records and documentation in accordance with company procedures and quality requirements
Support compliance with company safety, quality, and environmental policies

Qualifications, Skills, & Experience:

Education

Associate degree in Business Administration, Supply Chain, Accounting, Operations, or related field preferred
Equivalent experience may be considered

Experience

3+ years of administrative or operations support experience
Experience using ERP systems
Experience supporting purchasing, manufacturing, or engineering operations preferred
Customer service and supplier coordination experience preferred.

Required Skills

Strong ERP system proficiency
Excellent organizational and time management skills
Strong attention to detail and accuracy
outstanding verbal and written communication skills
Exceptional interpersonal skills with the ability to build positive working relationships
Ability to prioritize multiple tasks in a fast-paced environment
Strong problem-solving abilities
Professional demeanor with excellent customer service skills
Ability to communicate in a clear, professional, and effective manner, both verbally and in writing
Proficiency with Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams
Ability to handle confidential information with discretion
Basic understanding of accounting and procurement workflows

Physical Requirements

Prolonged periods sitting at a computer workstation
Occasional walking throughout manufacturing and warehouse areas
Ability to lift up to 20 pounds occasionally

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