Community Workforce & Resource Manager

JOB PURPOSE

The Community Workforce & Resource Manager provides leadership and operational oversight for RISE's employment and community resource programs. This position supervises workforce and resource teams, ensures high-quality service delivery, develops community partnerships, manages departmental performance and budgets, and supports individuals with disabilities in achieving employment, community integration, and independent living goals. The Manager drives continuous improvement, compliance, and strategic growth across all workforce and resource initiatives.

SUPERVISOR

Employment & Resource Director

POSITION TYPE

Salary – Full-Time

MAIN DUTIES AND RESPONSIBILITIES

• Provide leadership, supervision, coaching, and performance management for workforce and community resource staff and supervisors.
• Oversee employment services, community resource programs, transition services, and mobile crew operations.
• Develop and maintain partnerships with employers, schools, service providers, and community organizations.
• Ensure services align with agency goals, regulatory requirements, and best practices.
• Monitor program performance through KPIs, data analysis, and outcome tracking to drive continuous improvement.
• Manage departmental budgets, resources, and financial performance.
• Support strategic planning, policy development, and quality improvement initiatives.
• Coordinate staff training, professional development, and succession planning.
• Collaborate with internal departments and external stakeholders to improve service delivery and employment outcomes.
• Prepare reports, maintain program documentation, and support audits and accreditation requirements.
• Travel throughout service areas to support staff, community partners, and program operations.
• Assist with problem-solving, conflict resolution, and crisis management as needed.

All other duties assigned.

QUALIFICATIONS & SKILLS

• Must be 18 years of age.
• Bachelor’s degree in social work, human services, business administration, or a related field preferred; equivalent experience may be considered.
• Minimum of 2 years of experience working in community-based services, employment services, or case management.
• At least 2 year of supervisory or leadership experience.
• Strong knowledge of community resources, vocational rehabilitation services, and disability support programs.
• Must successfully complete a pre-employment background check and any subsequent background check after employment.
• Must have a valid driver’s license and be able to obtain a Missouri Class E chauffeur’s license within 14 days of hire.
• Successfully complete employment-related training as directed.
• Strong leadership and team management abilities.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to coordinate multiple programs and prioritize tasks effectively.
• Strong problem-solving and decision-making capabilities.
• Experience in building partnerships with businesses and community organizations.
• Proficiency in maintaining records and tracking program outcomes.
• Experience in budget management and financial oversight.
• Ability to analyze and interpret KPIs to improve service effectiveness.

PHYSICAL REQUIREMENTS

• Ability to travel regularly to different counties and community locations.
• Frequent standing, walking, and engaging with individuals in various settings.
• Ability to lift up to 35 pounds independently and perform team lifts when appropriate.
• Flexibility to work non-traditional hours, including evenings and weekends as needed.
• Ability to respond quickly to emergencies requiring physical effort.

BENEFITS

• 100% employer paid health insurance.
• Dental and vision insurance.
• Employer paid life insurance and short-term disability insurance.
• Paid holidays, paid vacation, paid sick leave, and paid birthday time off.
• Paid training.
• Matching retirement.
• Tuition Reimbursement.
• Referral bonuses.

ABOUT RISE COMMUNITY SERVICES 

RISE was founded in 1979 with one simple, but lofty goal: to create perfect lives for individuals with disabilities. Our core values of safety, respect, growth, compassion, and teamwork drive everything we do. We hold ourselves accountable to these values as we strive to make a meaningful difference in the lives of those we serve. At RISE, we are more than just an organization; we are a family. Together, we work tirelessly to uplift and empower our community, one family at a time.

EQUAL OPPORTUNITY COMMITMENT

RISE is committed to provide equal employment opportunities for all individuals, and we welcome candidates from all backgrounds. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, gender identity or expression, veteran status, military or uniformed service, or any other characteristic protected by federal, state, or local law.