Operational Supervisor

JOB PURPOSE

The Vocational Operations Supervisor is responsible for overseeing daily operations at the RISE Vocational Center and affiliated off-site locations. This position ensures efficient production workflows, staff productivity, and a safe, inclusive work environment for individuals with disabilities. The Supervisor plays a vital role in quality assurance, resource management, and the implementation of best practices in production and vocational programming.

SUPERVISOR

Vocational Employment Manager

POSITION TYPE

Hourly – Full-Time

MAIN DUTIES AND RESPONSIBILITIES

 Production Oversight & Workflow Management

• Supervise daily production activities and ensure all tasks align with established schedules and goals.
• Monitor resource allocation and workflow to maximize efficiency and minimize downtime.
• Adjust operations in response to changing production needs or service requirements.

Team Leadership & Staff Support

• Supervise, train, and support production staff in daily responsibilities.
• Provide clear direction and coaching to foster a collaborative and inclusive work culture.
• Conduct regular performance check-ins, assist with conflict resolution, and support team morale.

Quality Control & Safety

• Ensure all production processes meet established quality standards.
• Enforce health, safety, and environmental regulations in alignment with DMH and OSHA requirements.
• Proactively identify potential risks and take corrective action to maintain a safe and supportive workplace.

Program Coordination & Participant Support

• Foster a positive and engaging work environment for individuals with disabilities.
• Collaborate with support teams to ensure vocational goals are addressed during daily operations.

• Serve as a role model and coach to reinforce appropriate work behavior, skill development, and independence.

Data & Reporting

• Track and analyze key performance indicators (KPIs) to evaluate production goals.
• Maintain documentation related to attendance, incidents, output, and performance benchmarks.
• Prepare routine reports and share feedback with the Vocational Center Manager and leadership team.

Cross-Department Collaboration

• Work with supply chain, maintenance, and quality assurance teams to streamline operations.
• Assist with inventory tracking, equipment needs, and general warehouse upkeep.
• Participate in meetings, special events, and training sessions.

Continuous Improvement

• Support and participate in continuous improvement efforts, including Lean initiatives.
• Identify opportunities for enhanced efficiency, safety, or participant engagement.
• Assist with cost-saving initiatives and resource optimization, as requested.

All other duties assigned.

QUALIFICATIONS & SKILLS

• High School Diploma or GED required.
• Minimum of 3 years of experience in a supervisory, production, or vocational services role.
• Experience working with individuals with disabilities strongly preferred.
• Must be at least 18 years of age.
• Valid driver’s license and ability to obtain a Missouri Class E chauffeur’s license within 14 days of hire.
• Forklift certification preferred (training available upon hire).
• Must pass a pre-employment background check and complete required training.
• Strong leadership and interpersonal communication skills.
• Ability to motivate and mentor diverse teams, including individuals with varying support needs.
• Familiarity with lean manufacturing, safety standards, and vocational service principles preferred.
• Proficiency in production tracking tools or systems preferred.
• Adaptability, organization, and a strong sense of accountability.

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 lbs. and stand, walk, bend, or move for extended periods.
• Work is performed in a warehouse or production environment, with exposure to noise, machinery, and dust.
• Flexible availability, including occasional evenings or weekends, based on production needs.

BENEFITS

• 100% employer paid health insurance.
• Dental and vision insurance.
• Employer paid life insurance and short-term disability insurance.
• Paid holidays, paid vacation, paid sick leave, and paid birthday time off.
• Paid training.
• Matching retirement.
• Tuition Reimbursement.
• Referral bonuses.

ABOUT RISE COMMUNITY SERVICES 

RISE was founded in 1979 with one simple, but lofty goal: to create perfect lives for individuals with disabilities. Our core values of safety, respect, growth, compassion, and teamwork drive everything we do. We hold ourselves accountable to these values as we strive to make a meaningful difference in the lives of those we serve. At RISE, we are more than just an organization; we are a family. Together, we work tirelessly to uplift and empower our community, one family at a time.