The Global Operations Integrity Team protects Meta's communities by building fast, scalable support systems to address safety-related incidents on our products. We focus on improving the health of our platforms and preventing both online and real-world harm. The Child Safety Team operates at the intersection of technology and human judgment. As we enter a new era of generative AI, the threat landscape is evolving—and so must our solutions. We're looking for an experienced project manager who can navigate ambiguity, drive cross-functional alignment, and build systems that protect children at scale.

Responsibilities

Manage and improve day-to-day Child Safety operations against quality and efficiency targets in a fast-paced environment
Lead investigations into high-priority escalations to diagnose enforcement system failures—understanding what happened, why, and how to prevent recurrence
Create feedback loops between escalation learnings and upstream detection/enforcement systems
Implement LLM-powered solutions to detect, classify, and action Child Safety violations across text, image, and multimodal content
Analyze data to identify user trends, adversarial tactics, and malicious behavior patterns
Build and maintain working relationships across multiple partner teams, including Product, Data Science, Data Engineering, Legal, and Policy
Manage projects spanning multiple teams, driving from problem identification through solution deployment
This role requires exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

Minimum Qualifications

Bachelor's degree
2+ years experience in operations, technology, management consulting, trust & safety, or equivalent environment
Experience managing and prioritizing projects across various stakeholders and functions
Experience in a role involving strategic/analytical initiatives (project management, consulting, data analysis, or technical systems) and/or customer operations
Experience working on ambiguous problems that require strategic direction, situational analysis, and conceptual thinking
Experience communicating with a variety of audiences, including engineering and technical teams
Willingness to work with potentially graphic and objectionable content

Preferred Qualifications

Knowledge of programming languages, for example SQL, Python, R
Experience with machine learning concepts, LLM applications, or AI/ML product development
Background in child safety, trust & safety, or content moderation at scale
Familiarity with generative AI products and associated risk vectors
Active user of Meta products

$36.54/hour to $114,000/year + bonus + equity + benefits

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