Description

About Leo

Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Access Solutions, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo.

By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.

First Choice Facilities focuses on all areas of exterior maintenance including but not limited to: landscaping, snow management, window washing, parking lot striping and repair, power washing, parking lot sweeping, roofing, and hardscape installs.

Summary

The Account Coordinator works to assist the greater Account Management team with the day-to-day delivery of facilities services to our clients. This role plays an integral part in coordinating with external vendors and overseeing vendor performance to ensure timeliness and quality. The Account Coordinator supports the Account Manager with any functions needed to provide services to our clients as needed. The role is based at our corporate headquarters with travel to client sites as needed.

Responsibilities

Serve as direct support for Account Manager, interacting regularly with vendors and clients through telephone, email, and in person
Source new vendors as needed and coordinate with vendors to schedule appointments and oversee performance
Aid in facilitation of service requests
Refer client escalations up to Account Managers to find resolutions as quickly as possible
Remain current on Company products and services
Maintain an accurate and current database of vendor and client information
Build and nurture the subcontractor base that performs service
Act as a client advocate and work with internal departments to ensure client needs are understood and satisfied
Proactively engage with subcontractors in different markets to build a strong subcontractor network
Aid in onboarding new vendors by working with different internal department

Requirements

Skills

Excellent verbal, written and time-management skills.
Contract negotiation skills.
Ability to work effectively in collaboration across all departments.
Must be productive in a deadline driven work environment.
Proven ability to adapt and be flexible to change.
Excellent critical thinking and problem-solving skills.
Hands on knowledge of MS Word, Outlook and Excel

Qualifications

Bachelor’s Degree preferred; High School Diploma/GED required
Industry Experience preferred
1+ year with snow removal and landscape preferred

Learn more about this Employer on their Career Site