Account Manager

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are seeking a highly skilled and experienced Account Manager to join our IT team. This position will be full-time, hybrid, and is a salaried and permanent position.

What You'll Do

• Support day-to-day staff augmentation and contingent workforce program operations, helping ensure timely and high-quality talent delivery

• Assist in identifying opportunities to expand services within existing client accounts and support new business development efforts

• Build and maintain strong relationships with client stakeholders and serve as a trusted point of contact for program-related matters

• Provide ongoing client support by addressing inquiries, resolving issues, and ensuring a positive client experience

• Monitor program performance against established KPIs and SLAs and support the implementation of corrective actions when needed

• Coordinate candidate screening, shortlisting, interview scheduling, onboarding activities, and workforce compliance requirements

• Partner with recruiting teams to develop and maintain pipelines of qualified candidates for client staffing needs

• Support workforce planning initiatives and help address staffing challenges through proactive talent delivery strategies

• Provide Vendor Management System (VMS) training and support to clients, hiring managers, suppliers, and program participants

• Assist in preparing and delivering client business reviews, program updates, performance reports, and recommendations

• Analyze program metrics and identify opportunities to improve operational efficiency, service delivery, and client satisfaction

• Collaborate with suppliers, recruiting teams, and internal stakeholders to ensure successful program execution and contractor engagement

• Maintain accurate program documentation, workforce records, and reporting materials

• Contribute to client retention efforts by delivering exceptional service and identifying opportunities for program enhancement

What You'll Need

• Ability to work in a hybrid environment with onsite attendance in the Washington, DC area three days per week and travel to client locations as needed

• 2+ years of experience in account management, staffing, recruiting, workforce solutions, or a related field

• Experience supporting contingent workforce programs, staff augmentation engagements, managed service provider (MSP) programs, or workforce management initiatives

• Knowledge of staffing delivery models, including Time & Materials (T&M) and Statement of Work (SOW) engagements

• Experience utilizing Vendor Management Systems (VMS) or similar workforce management technologies

• Experience supporting Information Technology, Finance, Administrative, or other professional services staffing initiatives

• Demonstrated ability to support client relationships, account growth, workforce delivery, and operational objectives

• Strong communication, presentation, relationship-building, and problem-solving skills

• Ability to manage multiple priorities and work effectively in a fast-paced, client-focused environment

• Strong organizational skills with attention to detail and a commitment to service excellence

• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook

• Ability to work independently while collaborating effectively across internal and external teams

• Bachelor's degree in Business, Marketing, Human Resources, Communications, or a related field, or an equivalent combination of education and experience

Preferred:

• Experience supporting public sector, government, or high-volume staffing programs

• Knowledge of government procurement processes and workforce engagement models

• Experience working with organizations or agencies in the Washington, DC metropolitan area

• Familiarity with workforce analytics, reporting, compliance tracking, and performance metrics

• Experience conducting client presentations, business reviews, and stakeholder meetings

• Understanding of staffing compliance requirements and contractor lifecycle management

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.