Description

GENERAL DESCRIPTION:

The Assistant Branch Manager for Washington is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

KEY ACCOUNTABILITIES:

Actively promotes products and services and maintains a general knowledge of all products and services offered
Identifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do
Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverage
Works with Branch Manager to prepare performance reviews for all Retail staff under their supervision
Complete consumer loans from application to closing
Open and close all types of deposit accounts
Has a strong commitment and dedication to internal and external customer service
Handles customer complaints
Counsels customers with special problems or in disagreement with bank policies and procedures
Assist with the responsibilities of the Branch Manager in their absence at the Kalona location
Performs all functions related to safe deposit boxes including opening, closing, maintenance and allowing access
Operate Teller cash drawer
Performs branch cash audits

Requirements

POSITION REQUIREMENTS:

Must have the ability to work a flexible work schedule
Must have a satisfactory record of work performance adhering to all Bank Policies and Procedures
Post high school education/one year in banking or related field preferred
*The Bank reserves the right to schedule Tellers/FSRs at all locations based upon customer and location needs

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