Audio-Visual Technician

Overview

This is a mid-level technical role responsible for delivering high-quality audiovisual services for conferencing events. The AV Technician provides expert guidance on AV systems and workflows, ensuring seamless execution across multiple platforms. The candidate will provide design, installation, maintenance, and emergency repair services for all audio-visual (AV) equipment for a government customer. This position requires close collaboration with event stakeholders, technical teams, and external vendors to guarantee reliable performance. Assignments demand precision, creativity, and deep technical expertise to troubleshoot issues in real time and optimize AV environments for exceptional user experience. This is a full-time permanent role supporting one of our programs in Washington, DC.

Responsibilities

• Provides customer support in defining and implementing solutions to customer problems in work processes and tools.
• The capacity to progressively link, test, and modify as necessary the customer’s system and service components that interface with the equipment and services and support systems provided by contractors and other customers, and merge their respective functional characteristics into comprehensive, interoperable systems.

Duties

The following statements describe the principal functions of this job and its scope of

Responsibility, but should not be considered an all-inclusive listing of work requirements.

Individuals may perform other duties as assigned, including working in other functional areas to

cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.

The candidate for the position will:

• Install AV equipment as requested
• Set up and configure audio and visual equipment for meetings, presentations, and events
• Operate microphones, projectors, and video conferencing systems
• Ensure all equipment is functioning properly before and during events
• Monitor audio and video feeds to ensure quality throughout events.
• Troubleshoot and resolve technical issues quickly to minimize disruptions.
• Maintain an inventory of AV equipment and ensure it is in good working order.

Qualifications

• Possess 2+ years of IT, AV, and Broadcasting systems knowledge  
• Excellent communication skills for interacting with clients and team members
• Strong troubleshooting skills to address equipment malfunctions
• Familiar with Crestron/AMX control systems as well as Polycom VTC platforms
• Must be available for travel as needed
• Must have reliable transportation for daily work, direct reporting in Washington, DC
• Experience with audiovisual system setup and troubleshooting
• Relevant experience as an on-site support technician, front-line help desk technician, or field technician
• Manufacturer training such as Extron, Crestron, Biamp, Polycom, Cisco - a plus
• Other duties as assigned

Education

• Bachelor’s Degree preferred
• CTS certification preferred
• Relevant manufacturer certifications (Crestron, Dante, Biamp) are a plus

Special Skills

• Excellent customer service skills
• Ability to lift 75lbs
• Troubleshooting skills
• General computer skills

Company Overview