Backup / Junior Google Workspace Administrator

Job title: Backup / Junior Google Workspace Administrator
Location: Onsite - Washington, DC
Work authorization: US Citizen

Job Summary
We are seeking a Backup / Junior Google Workspace Administrator to support the administration, maintenance, and security of an enterprise Google Workspace environment. The successful candidate will assist the primary Google Workspace Administrator with day-to-day operations, user support, account management, security configuration, documentation, and troubleshooting while ensuring compliance with organizational security policies.

Key Responsibilities
• Assist in administering Google Workspace services including Gmail, Google Drive, Docs, Sheets, Slides, Meet, Chat, Calendar, and Forms.
• Create, modify, and disable user accounts, groups, organizational units, and permissions.
• Support user onboarding, offboarding, and role changes.
• Assist with license management and subscription administration.
• Help implement and maintain Multi-Factor Authentication (MFA), Single Sign-On (SSO), and identity management.
• Monitor system health, security alerts, and user activity.
• Troubleshoot Google Workspace-related issues and provide end-user support.
• Support incident response and service restoration activities.
• Assist in maintaining documentation, operational procedures, and administrative guides.
• Participate in testing and deploying new Google Workspace features.
• Coordinate with senior administrators, IT teams, and vendors when required.
• Provide backup coverage for the primary Google Workspace Administrator during planned or emergency absences.

Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2–5 years of experience supporting Google Workspace administration.
• Knowledge of:
o Google Admin Console
o Gmail Administration
o Google Drive Administration
o Google Meet & Chat
o User and Group Management
o Organizational Units
o Google Workspace Security
• Understanding of Identity and Access Management (IAM).
• Familiarity with MFA, SSO, and Zero Trust security concepts.
• Experience supporting enterprise cloud collaboration platforms.
• Strong troubleshooting and customer service skills.
• Excellent written and verbal communication skills.

Preferred Qualifications
• Google Workspace Administrator Certification.
• Experience with Google Cloud Platform (GCP).
• Knowledge of NIST, FISMA, and FedRAMP security requirements.
• Experience with PowerShell, Bash, or scripting/automation.
• Experience working in federal or government-contractor environments.

Preferred Certifications
• Google Workspace Administrator Professional
• Google Associate Cloud Engineer
• Google Professional Cloud Security Engineer (Preferred)
• Google Professional Cloud Architect (Preferred)

Desired Skills
• Google Workspace Administration
• Identity & Access Management
• Security Administration
• User Lifecycle Management
• Documentation
• Incident Response
• Cloud Administration
• Technical Support
• Problem Solving
• Team Collaboration

Nice-to-Have Experience
• Enterprise Google Workspace environments (1,000+ users) 
• Migration projects 
• Security compliance initiatives 
• IT Service Management (ITIL) 
• Help Desk or Desktop Support background