Support merchant acquisition, onboarding, activation, and retention for POS, Agent Banking POS, Card Payments, KCB Lipa, International Money Transfer, and e-commerce solutions.
Provide end-to-end support and administration of Card Acquiring, Merchant POS, Agent Banking POS, E-commerce, KCB Lipa, and IMT platforms.
Develop and execute sales plans to achieve business targets and revenue objectives.
Identify and pursue cross-selling opportunities in collaboration with SME, Corporate, and Branch teams.
Build, maintain, and strengthen relationships with merchants, PSPs, and key stakeholders.
Act as the primary contact for acquiring customers, ensuring high levels of service and satisfaction.
Understand customer business needs and provide suitable acquiring solutions.
Manage customer requirements and support retention and expansion of existing accounts.
Promote and support POS, e-commerce, and digital payment solutions.
Appraise merchant applications and recommend qualified merchants in line with risk and business criteria.
Support in the discussions and negotiations on pricing, contracts, and operational matters with customers.
Coordinate merchant training on:
- POS and card acceptance operations
- Lipa Namba and e-commerce solutions
- Fraud prevention and chargeback management
- Anti-Money Laundering (AML) requirements
- Payment acceptance best practices
Understand merchant acquiring products, pricing models, and risk strategies.
Ensure adherence to regulatory, card scheme, and internal compliance requirements.
Drive adoption of value-added products and services to increase revenue from existing customers.
Provide market intelligence and customer feedback to support product enhancements and innovation.
Make sound commercial decisions that maximize profitability and customer retention.
Prepare daily, weekly, and monthly performance reports for management.
Monitor market trends, customer activities, competitor developments, and industry changes.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Particulars	Detail	Specific Field or Qualification	Need Type[1]
Education	Bachelor’s Degree	Bachelor in Banking/Finance or equivalent	RQ
Professional Qualifications	Merchant Acquiring and card background	AA
Masters Degree	Business Administration	AA

Experience

Total Minimum No of Years Experience Required

[1] Need Types are : RQ = Required, AA = Added Advantage

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Card Acquiring Specialist