About the Role

The Community Account Specialist is responsible for overseeing the full accounts receivable process for their assigned portfolio. This includes managing resident billing, handling collections, resolving account discrepancies, coordinating legal action when necessary, and ensuring timely payments to support the property's financial stability.

All responsibilities must be executed in compliance with Gates Hudson’s established policies and procedures, as well as all Federal, State, County, and Local Fair Housing Laws, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other relevant housing regulations.

What You’ll Do

Accounts Receivable & Billing Management

Monitor and maintain accurate resident billing and account records
Review aging reports to identify delinquencies and apply corrective actions
Ensure proper billing practices and payment allocations through account reconciliation
Address billing disputes and resolve resident account issues promptly

Collections & Legal Coordination

Prepare and distribute delinquency reminders and legal notices in accordance with lease terms and legal regulations
Coordinate with legal teams to submit suit lists and support eviction processes
Testify in court as needed regarding delinquent accounts and legal claims
Work with site teams to manage receipt of writs and schedule evictions according to best practices
Administer collections software and ensure timely communication throughout the collection cycle

Reporting & Communication

Maintain and provide accurate reports and account updates to site teams, leadership, and ownership
Address incoming communication and complete documentation in accordance with internal procedures
Maintain updated narratives and detailed resident account notes for internal use and ownership reporting

Resident Support & Policy Adherence

Address resident concerns related to billing or account status in a courteous and timely manner
Foster positive relationships with residents, prospects, coworkers, and contractors through professional communication
Ensure consistent implementation of community policies and procedures

Training & Development

Participate in ongoing training, including:
- Fair Housing regulations
- YARDI property management software
- Nexus accounts payable system
- Accounts receivable best practices
- Leasing paperwork
- Workplace safety and proptech tools
Support additional operational or administrative duties as assigned
Be available to work occasional weekends as needed

What You’ll Bring

Minimum 1 year of property management experience required
Experience in collections is required; experience working with a collection’s agency is preferred
Strong understanding of deposit accounting procedures and reconciliation processes
Excellent written and verbal communication skills in a professional setting
Strong customer service background with the ability to resolve issues tactfully and efficiently
Proficiency in Yardi, Microsoft Office, and other standard business applications
Dependable, detail-oriented, and capable of working independently or within a team
Ability to learn and adapt to new software as required

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