Configuration/Change Management Specialist

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.  

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Configuration / Change Management (C/CM) Specialist is responsible for all configuration and change management operations within the hybrid VPC and global network infrastructure for the customer using the ITIL framework.

Responsbilities:

• You will maintain accurate and timely records of all configuration items, and coordinate configuration information with incident, problem, change, and release management processes.
• Automated discovery methods shall be used to reconcile configuration updates with established baselines.
• You will record, track, and monitor all CIs, settings, and component changes within the C/CM system; maintain logical and physical models of service area devices, site topology, and their relationships to ensure accurate, up-to-date configuration records.
• This role requires you apply automated master data management techniques to reconcile manual updates and network discovery results with the configuration baseline, ensuring data integrity and consistency across all C/CM tools and activities.
• You will develop, update, and maintain comprehensive baseline documentation for all systems and applications (e.g., designs, build procedures, test reports), alongside standardized SOPs and best practices for C/CM activities.
• You will also manage the end-to-end change management process by preparing, submitting, and presenting change requests—including impact/risk assessments and implementation plans—to the Enterprise Change Board (ECB), and execute emergency change procedures for critical issues when expedited approval is required.
• Additionally, you will conduct ongoing assessments and periodic audits of configuration items, baselines, and the computing environment to ensure strict compliance with established C/CM plans, department requirements, and operational standards.
• You will also conduct post-implementation reviews to validate successful deployments and identify lessons learned; provide regular C/CM reporting, including metrics on change success rates, configuration compliance, and baseline drift.

Qualifications

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 5+ years
• Bachelor's in IT or related field
• ITIL 4 Foundation Certification
• Secret Security Clearance 

PREFERRED REQUIREMENTS:

• COMP TIA Sec + Certification

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:   

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 40 pounds
• Travel by land or air transportation 25 % . 

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.