DFS Card Issuing Specialist

• Support the growth of the card portfolio by driving issuance, activation, and utilization of debit, credit, prepaid, credit card and virtual card products in line with business targets.

• Coordinate end-to-end card issuance processes, including card production, personalization, activation, renewal, replacement, and delivery to ensure timely and accurate service.

• Analyze card issuance, activation, and transaction trends to identify opportunities for increasing customer adoption, card utilization, and transaction volumes.

• Liaise with branches, customer service teams, and support functions to ensure efficient resolution of card-related issues and delivery of superior customer experience.

• Manage operational relationships with card schemes, card personalization bureaus, and other service providers to ensure compliance with service level agreements and quality standards.

• Monitor and report key performance indicators (KPIs) including card issuance volumes, activation rates, portfolio growth, transaction volumes, revenue generation, and customer usage trends.

• Collaborate with sales, marketing, and digital channels teams to implement campaigns and initiatives that promote card acquisition, activation, and ongoing usage.

• Identify and implement enhancements to card issuance and fulfillment processes to improve turnaround times, operational efficiency, customer satisfaction, and cost effectiveness.

• Support the implementation and adoption of emerging card technologies and digital payment solutions, including tokenization, mobile wallets, contactless payments, and virtual cards.

• Prepare periodic performance reports and provide business insights to support decision-making, portfolio optimization, and strategic growth initiatives.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

1. Academic & Professional

       b. Experience