DFS Innovation Specialist

Innovation Research & Opportunity Identification (30%) 

• Conduct market research, competitor analysis, and trend monitoring to identify innovation opportunities.

• Monitor emerging technologies, fintech developments, digital banking trends, and changing customer needs.

• Analyze customer feedback and market insights to identify opportunities for new products, services, and process improvements.

• Support the development of innovation proposals and business cases.

   

   

Innovation Ideation & Development (20%) 

• Participate in ideation workshops, innovation challenges, design-thinking sessions, and brainstorming DFS initiatives. 

• Support the development of innovative concepts and solution prototypes.

• Evaluate ideas for feasibility, customer value, commercial potential, and strategic alignment.

• Assist in preparing innovation concepts for pilot testing and commercialization.

   

Innovation Project Support (15%) 

• Coordinate innovation initiatives from concept through pilot and implementation stages.

• Support project planning, documentation, progress tracking, and stakeholder coordination.

• Assist in the execution of proof-of-concepts (POCs), pilot projects, and innovation experiments.

• Track project deliverables, risks, issues, and implementation timelines.

   

 Product Innovation & Commercialization (15%)

• Support product teams in translating innovation concepts into viable products and services.

• Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection.

• Monitor product adoption and performance following implementation.

• Contribute to commercialization and market rollout activities.

   

Customer Experience & Design Thinking (5%) 

• Support customer journey mapping and customer experience improvement initiatives.

• Gather customer insights through surveys, interviews, focus groups, and market research activities.

• Identify customer pain points and recommend innovative solutions.

• Promote design-thinking methodologies and customer-centric innovation practices.

   

Ecosystem & Partnership Support (5%)

• Support engagement with fintechs, startups, innovation hubs, universities, accelerators, and technology partners.

• Assist in evaluating partnership opportunities and innovative solutions from external providers.

• Coordinate innovation events, ecosystem engagements, hackathons, and partnership activities.

• Maintain relationships with innovation stakeholders and ecosystem participants.

Reporting & Performance Monitoring (5%) 

• Maintain innovation pipeline records and project documentation.

• Prepare innovation reports, dashboards, presentations, and management updates.

• Track innovation KPIs, project outcomes, and business impact.

• Provide recommendations for improving innovation effectiveness and execution.

   

Knowledge Management & Innovation Culture (5%)

• Promote innovation awareness and knowledge-sharing across the Bank.

• Support innovation campaigns and employee engagement initiatives.

• Assist in maintaining innovation repositories, best practices, and lessons learned.

• Encourage collaboration and experimentation within teams and business units.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

1. Academic & Professional

1. Experience