DFS Product Specialist

Product Development & Innovation (25%) 

• Support the design and development of digital products and services across mobile banking, internet banking, digital payments, lending, savings, merchant solutions, agency banking, and emerging digital platforms.

• Conduct market research, customer analysis, and competitor benchmarking to identify product enhancement opportunities.

• Assist in preparing business requirements, product specifications, user stories, and business cases.

• Participate in ideation and innovation initiatives aimed at developing new digital solutions.

• Support the implementation of product roadmaps and innovation strategies.

   

Product Lifecyle Management (20%) 

• Support end-of-the-end product lifecycle management from concept development to launch and post-implementation review.

• Coordinate activities related to product enhancements, upgrades, releases, and optimizations.

• Track product performance and recommend improvements based on customer feedback and business results.

• Maintain product documentation, workflows, and process maps.

• Ensure products remain competitive, relevant, and aligned with customer needs.

   

Customer Experience & Journey Optimization (15%) 

• Support customer journey mapping and experience optimization initiatives.

• Gather customer feedback and analyze product usage patterns to identify pain points and improvement opportunities.

• Work with UX/UI teams and digital channel teams to improve digital customer experience.

• Support initiatives aimed at increasing customer engagement, activation, and retention.

• Monitor customer satisfaction and adoption trends.

 Product Innovation & Commercialization (15%)

• Support product teams in translating innovation concepts into viable products and services.

• Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection.

• Monitor product adoption and performance following implementation.

• Contribute to commercialization and market rollout activities.

   

Product Testing and Quality Assurance (5%) 

• Coordinate User Acceptance Testing (UAT), pilot testing, and product validation activities.

• Document testing results and ensuring issues are resolved before product deployment.

• Support quality assurance processes and release governance requirements.

• Monitor product performance after launch and coordinate issue resolution.

• Ensure smooth implementation of new features and enhancements.

Commercialization & Product Growth (5%)

• Support go-to-market plans, awareness campaigns, and customer adoption initiatives.

• Monitor product uptake, active users, and digital transactions.

• Assist in the preparation of performance reports and product dashboards.

• Support initiatives that increase product usage, revenue generation, and customer engagement.

• Collaborate with sales and business teams to drive product adoption.

Stakeholder & Partner Management (5%) 

• Coordinate with internal stakeholders to ensure successful product delivery.

• Support management of relationships with fintechs, technology providers, mobile network operators (MNOs), and other ecosystem partners.

• Participate in product integration and partnership projects.

• Facilitate communication between business and technology teams during product development and implementation.

Compliance & Risk Management (5%)

• Ensure products comply with regulatory requirements, internal policies, and governance standards.

• Support implementation of product controls and risk mitigation measures.

• Identify and escalate product-related operational and customer risks.

• Participate in audit, compliance, and review activities related to digital products.

Reporting & Analytics (5%)

• Prepare regular product performance reports and management updates.

• Monitor key product KPIs, customer adoption metrics, transaction volumes, and revenue performance.

• Analyze customer behavior and usage trends to support data-driven decision-making.

• Maintain accurate product performance records and reporting dashboards.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

1. Academic & Professional

1. Experience