Director of Rooms

About The Jefferson

Independently owned and operated, The Jefferson is a 99-room boutique luxury hotel in Washington, D.C. known for its commitment to excellence, personalized service, and refined hospitality. We are seeking an exceptional Director of Rooms to lead our Front Office, Guest Services, and Housekeeping departments.

Position Overview

The Director of Rooms provides strategic, operational, and guest-focused leadership for the Rooms Division at The Jefferson. This position oversees all Front Office and Housekeeping operations and plays a critical role in maintaining The Jefferson’s operational standards. The Director of Rooms requires a visible, collaborative leader who is deeply engaged with the teams and is actively involved in day-to-day operations.

Key Responsibilities

Guest Experience

• Own the end‑to‑end guest journey across Front Office and Housekeeping, ensuring seamless, intuitive, and personalized service
• Respond to and resolve elevated guest concerns with discretion, empathy, and urgency
• Maintain exceptional service recovery practices designed to exceed guest expectations
• Support training initiatives that elevate service standards and operational excellence
• Responsible for elevating the hotel's products and services through continuous improvement and an innovative approach

Front Office Operations

• Oversee Front Office, Concierge, Bell Services, and related functions
• Ensure arrival and departure experiences reflect The Jefferson’s standards
• Partner with Revenue Management to optimize room inventory, upgrade strategies, and forecasting accuracy
• Oversee the Front Office Management and all guest-related matters
• Reviews weekly departmental schedules
• Serves as an expert in Opera and other Front Office systems
• Manages team member performance and collaborates with Human Resources to manage disciplinary matters

Housekeeping Operations

• Direct all Housekeeping operations, ensuring quality guest spaces that meet The Jefferson’s standards
• Establish and monitor quality assurance, including inspections and product quality
• Oversee labor deployment, productivity standards, linen programs, and supply inventory
• Collaborate with Engineering and Maintenance teams to ensure timely reporting and resolution of room deficiencies 

Qualifications

Experience

• 2 years of experience as a Director of Rooms 
• Minimum 3 Years of experience as a department head in a luxury hotel
• Union experience preferred

Skills

• Strong leadership and team-building capabilities with effective conflict resolution 
• Excellent verbal and written communication
• High proficiency in hotel operating systems (Opera)
• Ability to understand and build departmental schedules based on occupancy
• Detail-oriented with strong organizational and prioritization skills
• Flexible schedule availability (nights, weekends, holidays) is a must

Compensation & Benefits

The Jefferson offers a competitive salary and benefits package to include the following generous benefits: 

• Paid Time Off
• 401k Match
• 3 Medical Plan Offerings with generous employer contributions
• Dental & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Employee Assistance Program
• Commuter Benefit Program
• Wellness Reimbursement
• Tuition Reimbursement 

We are an equal opportunity employer and value diversity, inclusion, and belonging at The Jefferson. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.