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SAIC is seeking an Executive/VIP Desktop Support Technician to provide top-tier technical support to Political Appointees, Senior Executives, and Administrative Assistants. This high-visibility role involves diagnosing, resolving, and supporting a wide range of technical issues across PCs, laptops, Mac devices, mobile devices, and both software and hardware solutions in a fast-paced environment. Exceptional customer service and organizational skills are key to success in this role.
Position located in Washington, DC, at the Department of Transportation Headquarters.
Shift: 10 AM to 7 PM with flexibility to fulfill on-call rotations for nights, weekends, and holidays
- Responsibilities/Day-to-Day Activities
- Provide high-quality technical support for VIP and executive users.
- Diagnose and resolve hardware, software, and peripheral issues.
- Perform daily management of technical issues in both in-person and remote capacities.
- Image and deploy new machines; troubleshoot during the imaging process.
- Install and configure new software.
- Maintain ServiceNow by creating, updating, and managing support tickets.
- Facilitate conference room and VTC setups.
- Offer training and guidance to users for both general and specialized applications.
- Support LAN, VPN, and mobility/device integration.
- Assist with asset and incident management in ServiceNow.
SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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