Field Service Representative

Company:

Tapestry Solutions, A Boeing Company, brings over 30 years of industry experience designing, implementing, training, and supporting high-quality, cost-effective information technology and business intelligence solutions. With a dedicated team of approximately 500 professionals, we proudly serve 75 defense, commercial, and government clients across more than 50 U.S. locations and 9 countries worldwide.

As a trusted partner, our employees embody our core values by consistently delivering excellence, taking full ownership, and developing innovative solutions that enable critical missions and ensure the safety of our global customers and team members. Joining Tapestry Solutions means enjoying the best of both worlds: access to the vast resources of Boeing combined with the agility and people-focused, family-oriented culture of a small business where your contributions truly matter.

Tapestry Solutions, a part of Boeing Global Services (BGS), is seeking a Field Service Representative (FSR) in the Weapons Planning Center in Washington, DC for the Department of Navy Tomahawk Land-Attack Missile program. The Tomahawk program continues to grow and expand as a relevant deterrent against adversaries across the globe and is employed by multiple military organizations. This program is expanding and we expect it to remain in active service for the foreseeable future.

The successful Field Service Representative (Defense) will support the Tomahawk program by developing, deploying, and maintaining computing and information security controls in compliance with government regulations. You will define and enforce compliance, information security, and data protection requirements; evaluate and approve nonstandard configurations; implement effective security controls; and investigate and remediate security incidents. You will also participate in security policy assessments and audits and manage regulatory compliance activities to ensure robust cybersecurity across the program.

Position Responsibilities:

• Perform a broad range of system and application support assignments for the Tomahawk Mission Planning Center (TMPC)

• Perform the Primary Customer interface with WPC Test and Evaluation (T&E) Team

• Support the Tomahawk Mission Planning (TMP) system by ensuring TMPC Information Assurance and cybersecurity compliance, providing domain administration and IT support, assisting operational planners with troubleshooting, maintaining day-to-day system availability, and offering occasional phone support

• Analyze and maintain the TMP database using NGA products and Military Intelligence Database (MIDB)

• Update cybersecurity posture on a monthly and quarterly basis

• Support system installations and problem resolution at the site

• Perform on-site diagnosis, maintenance, and repair for hardware and software issues

• Coordinate with other Tapestry FSRs at U.S. and U.K. Navy CMSA sites

• Coordinate with Tapestry St Louis engineers for problem resolution

• Coordination and communication are critical skills in this assignment

Basic Qualifications (Required Skills/Experience):

• Active U.S. Top Secret Clearance with the DOD / SCI Eligible

• 3+ years of experience using & supporting IT systems and applications

• 3+ years of experience with information assurance/cybersecurity requirements

• CompTIA Security+ or equivalent IAT Level 2 certifications per DoD Instruction 8570 (8140)

Preferred Qualifications (Desired Skills/Experience):

• 1+ years of experience with the Windows 11 operating system

• 1+ years of SQL Database Administration

• 1+ years of experience executing DoD STIGs (Security Technical Implementation Guides) for operating systems (Windows 10, Windows Server 2016, RedHat Linux 9)

• 2+ years of experience with mission planning

Drug Free Workplace:

We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

We strive to deliver a total rewards package that will attract, engage and retain the top talent. Elements of this package include competitive base pay and variable compensation opportunities.

We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary base-pay range $129,600 - $140,000

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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