Help Desk Specialist I

Compensation & Benefits: 

Estimated Starting Salary Range for ​Help Desk Specialist​: $100,000- $111,944.19 

Pay commensurate with experience. 

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.  Benefits are subject to change with or without notice. 

​​Help Desk Specialist​ Responsibilities Include:   

• Provide end-user IT support for hardware, software, and network issues. 

• Respond to technical support requests via phone, email, and in-person interactions. 

• Troubleshoot, research, and resolve problems; document and track resolutions. 

• Deliver second-tier support for PC, server, and mainframe applications. 

• Collaborate with network services, software engineering, and application development teams. 

• Recommend system modifications to reduce recurring issues. 

• Assist with IT development for internal applications and tracking systems. 

• Support GSO functions, including maintaining inventory, coordinating office events, and optimizing office operations. 

• Ensure timely resolution of technical problems and supervise help desk operations. 

• Performs other job-related duties as assigned 

​​Help Desk Specialist​ Experience, Education, Skills, Abilities requested:   

• High school diploma preferred; additional technical certifications a plus. 

• Minimum of two years of experience at the Department of State as a System Administrator. 

• Experience teaching, coaching, or mentoring personnel in State Department systems and regulations. 

• Strong problem-solving, organizational, communication, and interpersonal skills. 

• Proficiency in qualitative and quantitative research methods. 

• Ability to manage multiple tasks, work independently, and coordinate across teams. 

• Proficiency in English (written and spoken) and Microsoft Office Suite. 

• Must pass pre-employment qualifications of Cherokee Federal 

Company Information: 

​​Cherokee Nation System Solutions (CNSS)​ is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about ​CNSS​, visit cherokee-federal.com. 

​​#CherokeeFederal #LI-SM2 #AppC​ 

 Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. 

• Keywords:

1.  IT support

2.  help desk

3.  GSO,

4. system administration

5. troubleshooting 

• Similar Job Titles: 

1. IT Support Specialist

2.  Systems Administrator

3. Desktop Support Technician

4. Network Support Specialist

5. Technical Support Analyst 

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.