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Helpdesk Specialist Journeyman

GoIntellects Inc.
Posted 11 hours ago, valid for 12 days
Location

Washington, DC, US

Salary

$28 per hour

Contract type

Full Time

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Sonic Summary

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  • The Helpdesk Specialist Journeyman position is a long-term contract role based in Washington, DC, requiring 6-10 years of experience in technical support.
  • Candidates will be responsible for diagnosing and resolving issues through user discussions, providing high-level customer service, and maintaining service level agreements.
  • The role is 100% onsite, with the requirement to travel around DC for various tasks.
  • Technical expertise in Microsoft products and support for mobile devices is essential, along with adherence to security policies.
  • Salary details for this position are not specified in the provided description.
Helpdesk Specialist Journeyman-Long-Term Contract (Government) Position
Title: Helpdesk Specialist Journeyman
Worksite Address: Washington, DC
Interviews:  In Person


Short Description:
Client Helps is looking to add to its Technical Support team. The candidate should have 6-10years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Complete Description:
Client Helps is looking to add to its Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.

Roles and Responsibilities Include:


  • Resolve technical issues and closing out assigned.
  • Service/Incidents requests within the agency's Service Level Agreements.
  • Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
  • Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
  • Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
  • Log and route service requests and incidents in an incident management system.
  • Provide a high level of customer service to end users on a daily basis.
  • Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
  • Troubleshoot issues related to agency specific applications and web applications.
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
  • Collaborate with the IT leadership team to test and implement cost effective technology for District.
  • Maintain service level agreements related to Desk Side support Service/Incident requests.
  • Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
 




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