Host/Hostess

Summary

Supervises and coordinates activities of dining room to provide fast and courteous service to patrons by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Takes thorough reservations using Open Table
• Answers the phones and relays efficient messages
• Greets guests with the upmost hospitality, leads them to tables, pulls out chairs, and provides menus after everyone is seated
• Makes sure that menus are clean and current
• Smiles, is professional and friendly
• Acknowledges guests as they leave the property
• Act as liaison between kitchen and dining room
• May operate cash register
• Attends required trainings and meetings
• Delivers an exceptional experience through outstanding hospitality and food service to the guests

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform the job successfully, an individual should demonstrate the following competencies:

• Continuous Learning - Seeks feedback to improve performance
• Job Knowledge - Competent in required job skills and knowledge
• Use of Technology - Demonstrates required skills
• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs
• Oral Communication - Speaks clearly and persuasively in positive or negative situations
• Ethics - Works with integrity and principles
• Organizational Support - Follows policies and procedures
• Personal Appearance - Dresses appropriately for position
• Sales Skills - Maintains customer satisfaction
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction
• Quantity - Completes work in timely manner
• Safety and Security - Observes safety and security procedures

Education and/or Experience

No prior experience or training

Certificates, Licenses, Registrations

A valid RAMP/TIPS Certification recommended

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and walk. The employee may regularly lift and/or move up to 10 pounds.