ICBA INFORMATION TECHNOLOGY - SENIOR VICE PRESIDENT, TECHNOLOGY OPERATIONS

The Senior Vice President, Technology Operations is responsible for leading and managing all internal information technology operations, infrastructure, and systems. This role ensures the reliability, security, and efficiency of core IT services that support organizational objectives and enable business continuity.

This position is open to candidates in the Washington, DC area.

What You’ll Do

• Execute the strategic direction for IT operations, support services, and security functions, ensuring alignment with ICBA’s long-term organizational goals and business strategy.
• Serve as a strategic liaison between IT and other departments, executive leadership, and external partners to ensure technology initiatives support organizational goals.
• Provide IT leadership and sponsorship for cross-functional projects, facilitating stakeholder engagement and driving successful outcomes.
• Oversee the performance and development of IT teams, including direct reports and service desk staff, fostering a culture of accountability, collaboration, and continuous improvement.
• Establish and monitor key performance indicators for IT service delivery, ensuring excellence in customer experience and operational outcomes.
• Lead enterprise-wide IT governance, risk management, and compliance programs, ensuring robust security, regulatory adherence, and business continuity.
• Direct the evaluation, prioritization and execution of IT projects and initiatives, ensuring optimal resource allocation and alignment with organizational priorities.
• Monitor agile processes and sprint ceremonies at the enterprise level, ensuring project delivery aligns with strategic objectives and timelines.
• Drive continuous improvement in IT business processes, leveraging best practices to enhance scalability, efficiency, and value creation.
• Collaborate with the CIO to develop and manage the annual IT budget, ensuring responsible stewardship of resources and alignment with organizational priorities.
• Provide leadership oversight for security monitoring, incident response, and proactive risk mitigation across all IT operations.
• Lead the development and continuous improvement of security policies, ensuring they meet evolving organizational needs and compliance requirements.
• Champion innovation and digital transformation initiatives, driving adoption of emerging technologies to enhance operational efficiency and competitive advantage.
• Ensure consistent and reliable delivery of audiovisual and technical support across all ICBA locations, supporting seamless business operations.
• Oversee administration of software licenses, service contracts, and inventory management, ensuring operational efficiency and compliance.
• Provide leadership to direct reports by setting clear goals, managing performance through regular coaching and feedback, and fostering an inclusive, high performing team culture.

What You Bring

• Master's degree (or bachelor's degree and equivalent experience) and 10+ years of senior management experience required.  
• Minimum 15 years of progressive experience in IT operations, systems administration, and/or technical support. 
• Proven leadership experience managing cross-functional IT teams. 
• Proven leadership experience managing helpdesk teams or an MSP vendor relationship. 
• Strong understanding of ITIL, Agile methodologies, and cybersecurity frameworks. 
• Excellent communication, organizational, and problem-solving skills. 
• Ability to work collaboratively across departments and influence outcome.

We recognize that candidates may not meet every qualification listed. If your background and experience are close to what we’re seeking, we encourage you to apply.

Benefits of Working at ICBA

• Generous and competitive benefits package
• 401(k) savings plan offering 100% employer match of up to 6% of annual earnings.
• Hybrid work environment, monthly work from home stipends, and flexible work hours
• Fitness discounts, telemedicine, on-demand therapy, and work-life balance tools
• Tuition reimbursement and allowances for professional development
• Frequent company social events
• Friendly and inclusive workplace culture

The target annual salary range for this role is currently $160,000 to $185,000 based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, location, market data and internal equity.

ICBA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. ICBA does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

The Independent Community Bankers of America (ICBA)’s guiding mission is to create and promote environments where community banks flourish. We are:

•     Dedicated advocates providing community bankers, policymakers and the public with authoritative insights and resources to support and strengthen community banking.

•     Knowledgeable, applying their expertise to offer personalized service that addresses the distinct challenges and opportunities facing community banks.

•     Community-centered, driving meaningful change that strengthens community banks and the communities they serve. We turn commitment into action and deliver real results.

ICBA’s workplace culture is built on our core values:

•     Caring -We support and prioritize your well-being and professional growth.

•     Connected - We foster strong relationships that create meaningful impact.

•     Collaboration – We are team-oriented and results driven where diverse perspectives are valued, and innovative ideas are encouraged to achieve our common goals.

Join ICBA and further your career while making a lasting impact!