IRD Server - Hotel Washington

Schulte Hospitality Group is seeking a dynamic, service-oriented Room Service Server to join our team! Schulte Hospitality Groupis an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

JOB DUTIES AND RESPONSIBILITIES

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.

Set-up and deliver all VIP amenities.

Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by Schulte Hospitality Standards.

Answer the telephone according to standards.

Be familiar with the operation of the P.O.S system.

Deliver orders according to established standards.

Breakdown trays of soiled dishes and linen in the dishroom according to established standards.

Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

Ensure quality of food & beverage being delivered and communicate with Manager/Kitchen.

Prepare and deliver amenities. Replenish as needed.

Call all guests before delivery of order.

Have a thorough knowledge of menus and current specials and up-sell items to guests.

Perform opening and closing procedures and side-work duties according to station rotation assignment, established checklist, and hotel's operating policies and procedures.

Perform cashiering functions by closing checks and preparing end of shift paperwork.

Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.

Perform all cash handling responsibilities in accordance with Schulte Hospitality policies and procedures.

Handle guest's complaints and communicate to management.

Ensure overall guest satisfaction.

EDUCATION AND EXPERIENCE

Minimum of High School education 

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of food and beverage menus, including ingredients and preparation methods

Understanding of proper food handling, hygiene, and safety standards

Strong customer service skills with a friendly and professional demeanor

Ability to take accurate orders and deliver food and beverages promptly

Excellent communication skills to interact effectively with guests and kitchen staff

Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously

Attention to detail to ensure orders are complete and meet quality standards

Basic math skills for handling payments and giving correct change (if applicable)

Physical stamina to stand, walk, and carry trays for extended periods

Ability to follow hotel policies and procedures related to room service delivery

Flexibility to work varied shifts, including evenings, weekends, and holidays