Manager, Client Services

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

Overview

Homes for Independent Living, a MyPath company, provides an array of service models in a variety of residential settings. We support people through individualized service plans that range from high personal care needs to those who present complex behavioral challenges. We are looking for a Client Services Manager (CSM) to join our team. The CSM ensures the execution of the highest quality services and customer service for clients, guardians, families and funding representatives. You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 12 residential program sites.

As a Client Services Manager, you will:

• Maintain quality systems, processes and client services by providing oversight and support of assigned programs
• Performs human resource management for direct reports and supports staff in their professional development
• Develops effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.
• Oversees client service planning and collaborates on developing quantifiable success factors
• Manage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.
• Promotes compliance and standardization regarding regulatory, contractual and company standards

Benefits:

• Base salary with premium pay for evenings or weekends
• Referral Bonus Program - $2,000 Bonus per positive referral
• Health, Dental, Vision, 401k, Life Insurance, Paid Time off, Company Stock
• Employee Assistance Programs
• ESOP benefits

Qualifications:

• Minimum of 18 years of age
• High School Diploma or GED, bachelor’s degree preferred
• 3 years of experience overseeing multi-site behavioral AFH or CBRF programs
• Valid Driver’s License with 3 years of acceptable driving record, required
• Successful completion of a caregiver background check, TB, and Health Screen

Additional Information

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners.  We ask for demographic information so that we can be intentional in supporting our Owners best.  Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

• Passion

• Accountability

• Teamwork

• Openness

• Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.