Microsoft Exchange Online Migration Technical Support Engineer

SAIC is looking for an experienced Microsoft Exchange Online Technical Support Engineer to provide dedicated support for U.S. Army 365 (A365) end users. In this role, you will deliver high‑quality technical assistance for Exchange Online services, ensuring timely resolution of issues and maintaining reliable communication systems. You will work closely with cross‑functional technical teams, driving collaboration and contributing to the continuous improvement of support processes and service delivery. 

NOTE: This is a Hybrid position. The individual will be required to work at the nearest designated US Army installation as required.

JOB DESCRIPTION

• Provide Tier 2/Tier 3 technical support for Exchange Online services within the Army 365 environment.
• Plan and execute the migration of user mailboxes, data, and services from on-premises and legacy systems to Microsoft 365.
• Troubleshoot and resolve complex email, mailbox, calendar, and connectivity issues.
• Manage and support Exchange Online configurations, policies, and security settings.
• Troubleshoot and resolve complex technical issues that arise during and after the migration process.
• Document resolutions, create knowledge base articles, and contribute to process improvement initiatives.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's and nine (9) years of related experience; additional four (4) years of experience accepted in lieu of degree.
• 5+ years of experience supporting Microsoft Exchange environments, including Exchange Online.
• Proven, hands-on experience with migration tools for Exchange, SharePoint, Teams, and OneDrive (e.g., Sharegate, Metalogix, AvePoint). 
• Experience with hybrid Exchange environments (on-premises + Exchange Online).
• Strong knowledge of Office 365, Azure Active Directory, and PowerShell scripting.
• Proven ability to troubleshoot mail flow, mailbox permissions, and connectivity issues.
• Experience with security and compliance features (DLP, retention, auditing).
• Experience with DoD O365 tenants (Army 365, GCC High, or DoD environments).
• Excellent communication, documentation, and customer service skills.

REQUIRED CERTIFICATIONS:

• Must hold a current DoD 8140 IAT Level II (or higher) certification, such as Security+ CE, CySA+, or CASP+.Microsoft 365 Certified: Administrator Expert (MS-102)
• Microsoft 365 Certified: Endpoint Administrator Associate (MD–102)
• Microsoft 365 Certified: Teams Administrator Associate (MS-700)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)

Secret Clearance