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Minimum Education
Bachelor's Degree (Required) Or
Master's Degree (Preferred)
Minimum Work Experience
5 years Related and progressive experience (Required)
3 years Program/operations functional management or management/supervisory experience (Required)
3 years Experience in writing/ communications, healthcare administration and non-profit management (Preferred)
Required Skills/Knowledge
Familiarity and experience with electronic database research tools, including use of the Internet.
Understanding of management information systems and technology is helpful.
Full command of Microsoft Word, Excel and/or similar software applications.
Functional Accountabilities
Program/Division Administration and Implementation
- Implement strategic plan through management of day-to-day operations of division/ service area; troubleshoot operational issues and develop action plan to resolve
- Collaborate with Center Director on significant operational issues/barriers.
- Assist Center Director in development, implementation and evaluation of division services, programs, policies and procedures, and performance standards to achieve divisional goals.
- Develop and implement systems to monitor and improve performance and service quality.
- Prepare documentation and projections to support the divisional operating and capital budget planning process
- Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care
- Implement actions to facilitate meeting budget requirements and administer division/program within budgetary guidelines
- Monitor monthly performance reports and budget variances and resolve discrepancies as needed.
- Evaluate reimbursement and denial trends and develop and implement action plans to address issues.
- Assist in the development, evaluation and implementation of new ventures, services and partnerships.
- Work with the Center Director to develop evaluation tools to measure each aspect of clinical delivery.
- Identify new sources of funding and write template proposals.
- Assist Foundation to prepare grant reports two weeks prior to due date, include expense report/statements for director's edit and approval.
- Monitor monthly special purpose funds performance reports and resolve discrepancies as needed.
- Collaborate with Center Director in all hiring and disciplinary actions.
- Ensure all personnel records are complete and annual reviews are completed in a timely fashion.
- Ensure all personnel are in compliance with Occupational Health requirements.
- Ensure all clinical personnel are in compliance with the Medical Staff Office.
- Ensure training and competency of all administrative staff with documentation as required by JCAHO standards.
- Manage all employee grievances, worker’s compensation, or occupational health concerns in collaboration with the director and the appropriate CNMC department.
- Collaborate with Government and Community Affairs department to promote community events.
- Serve as the liaison between CNMC and external stakeholders
- Ensure the availability of promotional items at community events.
- Develop business plans for new programs, sites, or equipment.
- Create project plans with milestones, deliverables, and accountability assignments.
- Deliver projects on time and on budget.
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety
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