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Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
1 year Previous experience as a pharmacy messenger (Preferred)
1 year in a hospital or clinic setting (Preferred)
Required Skills/Knowledge
Decision Making and Judgment -Professional competence and common sense.
Equipment -Basic knowledge of computer applications (i.e. MS Word, E-mail, etc.).
Physical - ability to lift up to 30 pounds and stand and walk for long periods of time.
Ability to work in a distribution type of environment.
Functional Accountabilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Deliver medications to patient care areas as needed within established specified timeframes using elevators, stairs, etc.
- Assist the pharmacists and technicians, according to assignment, to include: stocking and maintaining medications, and supply inventory par levels in all work areas, as well as in drug carts.
- Assist with delivering and packaging medication as directed, often in emergent situations requiring expediency, accuracy, etc.
- Remain abreast of departmental communications via emails, staff meeting minutes, hospital intranet, and distributed literature.
- Comply with all regulatory bodies and requirements including HIPAA, DC Law, JCAHO, and Hospital / Departmental Policy and Procedures.
- Perform duties under the auspices of CNMC values 3 C's (Commitment, Connection, and Compassion)
- Display friendly, helpful behavior and sensitivity to the needs of patients, visitors, and coworkers
- Treat others with consideration, courtesy, and respect; demonstrate judgement and tact when dealing with others
- Perform duties willingly and with initiative
- Remain calm and continue to work effectively in stressful situations
- Demonstrate appearance and hygiene appropriate to the delivery of quality service.
- Communicate effectively with patients, visitors, and coworkers specific to age and level of development
- Cooperate with other CNMC departments or work groups
- Demonstrate sensitivity to cultural differences
- Foster mature professional relationships with fellow employees
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
- Use resources efficiently
- Search for less costly ways of doing things
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
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