Sales Associate (Full-Time)

Job Description V2024.02

Working at East Fork

At East Fork, we pride ourselves on being more than just a workplace – we are a community committed to inclusivity and excellence. Our mission is woven into everything we do: to set a beautiful and abundant table. For us, craft isn't just about the products we create; it's about the meticulous care and spirit with which we create them.

Whether you're shaping clay, managing operations, or supporting our community initiatives, you'll find a place where your contributions are cherished and your growth is nurtured.

Position Description

The Sales Associate staff position upholds and embodies East Fork Pottery’s high standards for person-centered, tailor-fit customer service. The ideal candidate will be able to effectively work with the Store Manager & fellow Store Associates to help meet and exceed monthly sales goals, while promoting the East Fork atmosphere. In order to help ensure all aspects of this position are performed as expected, there will be regularly scheduled performance reviews. This full-time position reports to the Store Manager.

Responsibilities

Implement strategies from manager to reach monthly sales goals
Be able to speak knowledgeably about every product we carry in our store
Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives
Ensure the highest level of customer care
Build genuine, lasting relationships with customers via quality interpersonal interactions
Serve as an extension of the brand by aligning with East Fork Mission, Vision and Values
Ensure a customer's positive final impression at the cash wrap by following/ensuring staff follow all company procedures
Relay inventory/supply needs to Store Manager in a timely manner
Maintain general organization and cleanliness of storefront and storage rooms
Assist Store Manager in receiving orders and processing shipment
Follow proper security procedures to protect employees, customers, and company assets
Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries
Make sure all customer facing interactions are value aligned
Open and close the store according to task list
Follow all company policies and procedures
Other tasks as needed

Reports To

Store Manager

Collaborates With

Regional Store Staff, Care Team, Fulfillment Team

Direct Reports

none

Measured Metrics and Review Schedule

Your first review will be 90 days after your start date, then a six-month check-in and a development review annually for the duration of your employment. During each review, your performance and ability to achieve the following metrics will be evaluated.

Register activities are completed accurately and drawer balances
Knowledgeable about company product, selling strategies, and applicable technical aspects
Storefront and storage rooms are clean and organized reported in EOD
Daily sales goals are met
Accurate merchandise tagging

Estimated Weekly Hours

30-40 hours per week scheduled throughout Monday-Sunday

Regular weekends and holiday schedule

Classification

This position is full-time, non-exempt.

Location

In-person at our retail store located at 1313 Wisconsin Ave NW Washington, D.C. 20007

Pay Rate

East Fork Shall pay you $23.15/hr

Pay Grade

Qualifications

Ability to respect and communicate across lines of cultural differences
Ability to address conflict by assuming positive intent and seeking to understand
Ability to embrace a mistake without fault
A commitment to center the active process of self awareness
Excellent customer service skills
Strong skill set in using technology and systems efficiently
Ability to manage competing priorities
Ability to communicate clearly and concisely both verbally and in writing
Ability to problem solve
Ability to meet performance metrics
Ability to work a flexible schedule

Physical Demands

Extensive physical exertions which includes but are not limited to:

Lifting of up to 50 lbs. as needed
Transporting merchandise and equipment
Repetitive bending and arm motions
Ability to adhere to all safety protocols

Company Overview

East Fork is located in Asheville, NC, Washington DC, and Brooklyn, NY. At our heart we are makers: we produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home.

What can we offer

Full-Time

Paid Time Off (PTO)
Paid Holidays
Sick Leave
Bereavement Leave
Paid Medical Leave
Employee Assistance Network
Court Activity Leave
Employee Discount
Employer funded $10k group life insurance plan
Employer Subsidized Health Insurance Plans
Voluntary Vision & Dental Plans
Employer matched 401(k)

Values at Work

Craft: Craft is not the things we make, it’s the way we make them. It’s the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life.

Generosity: We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live.

Consideration: We approach each other with focus, clarity, and kindness. We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community.

Curiosity: We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success.

Diversity, Equity and Inclusion

It is important that all prospective job candidates are aware of our company values and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero/cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity. We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplace—a space where people can show up authentically in mind, body, and spirit. We honor the collective sum rather than a monolithic experience to reveal a path of excellency, yours and ours. As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support diversity, equity and inclusion in our framework, and we invite all East Fork teammembers to contribute to this goal.

Levels for Role

Level One

Sales Associate

Level two

Sales Associate 2

Basic knowledge of merchandising
Basic understand of inventory management
Be able to effectively upsell customers to increase AOV
Knowledge of set building and be able to provide white glove service
Ability to handle escalated customer issues and direct dissatisfied customers to senior team members or management when necessary
Support with posting on social media channels as directed by Store Manager
Assist with keeping store stocked with essentials
Assist with events and launches (planning and day of execution)
Be able to speak knowledgeably about every product we carry in our store with a high level of proper product usage