Sales Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

Sales Manager

About The Potomac Hotel and Pyramid Global Hospitality

The Potomac Hotel, Autograph Collection is a distinctive waterfront hotel located along the Potomac River in Washington, D.C. Featuring 373 guest rooms, extensive meeting and event space, distinctive dining experiences, a full-service spa, and a prime location near The Wharf and National Mall, the hotel offers associates the opportunity to build their careers in a dynamic, full-service hospitality environment.

The Potomac Hotel is managed by Pyramid Global Hospitality, a leading hospitality management company with a diverse portfolio of hotels, resorts, and conference centers. Through a culture centered on People First, Integrity, and Excellence, Pyramid is committed to creating an environment where associates are respected, supported, empowered to grow, and given opportunities to make a meaningful impact.

Position Summary

The Sales Manager is responsible for generating group business and maximizing revenue through proactive sales, account development, relationship management, and conversion of qualified opportunities. Working within a specialized Sales and Marketing team, the Sales Manager will manage assigned market segments, accounts, and territories while actively developing new sources of business.

This position requires a proactive sales mindset and the ability to identify opportunities, build client relationships, understand business needs, and effectively position The Potomac Hotel within the competitive Washington, D.C. market. The Sales Manager is accountable for achieving individual revenue and activity goals while contributing to the hotel's overall group strategy and financial performance.

Position Responsibilities/Duties

Business Development & Account Management

• Proactively solicit, develop, and secure new and repeat group business to achieve assigned room, food and beverage, and overall revenue goals.
• Manage assigned accounts, market segments, and geographic territories based on the hotel's sales deployment strategy.
• Generate new business through prospecting, sales calls, referrals, networking, industry events, database research, and other proactive sales activities.
• Build and maintain a qualified pipeline and consistently advance opportunities through the sales process.
• Develop strong relationships with meeting professionals, corporate clients, associations, government-related organizations, third-party intermediaries, and other sources of group business within assigned markets.
• Grow existing accounts by understanding client meeting patterns, future needs, decision-making processes, and overall revenue potential.
• Research market conditions, competitive hotels, account activity, and industry trends to identify new opportunities.
• Represent the hotel at client appointments, networking events, trade shows, sales missions, and other business-development activities.

Group Sales & Conversion

• Respond strategically and promptly to assigned group leads and Requests for Proposal.
• Qualify opportunities based on guestrooms, meeting space, food and beverage potential, rate expectations, total revenue opportunity, and overall fit for the hotel.
• Develop compelling proposals and conduct site inspections that effectively position the hotel's accommodations, meeting spaces, dining, amenities, location, and overall experience.
• Negotiate rates, meeting space, food and beverage commitments, concessions, and other terms within established parameters.
• Prepare and execute group sales agreements accurately and in accordance with hotel procedures.
• Maintain consistent follow-up on pending opportunities to maximize conversion.
• Identify opportunities to increase the total value of business through additional guestrooms, food and beverage, meeting space, and hotel services.
• Facilitate a complete and seamless turnover of definite business to Convention Services while remaining engaged with key clients as appropriate.

Revenue Strategy & Sales Performance

• Achieve or exceed established individual sales, revenue, prospecting, and account-development goals.
• Maintain an understanding of hotel occupancy patterns, need dates, rate strategy, meeting-space availability, and revenue priorities.
• Partner with Sales leadership and Revenue Management to evaluate opportunities and determine appropriate business strategy.
• Evaluate group opportunities based on revenue, profitability, displacement considerations, account potential, and long-term relationship value.
• Actively pursue business for identified need periods and adjust prospecting efforts based on hotel priorities.
• Maintain accurate forecasts and participate in business review, sales strategy, and revenue meetings as required.
• Maintain knowledge of competitive properties, market pricing, destination developments, and trends affecting Washington, D.C. group demand.

Sales Administration & Collaboration

• Maintain complete and accurate account, lead, activity, proposal, and booking information within Marriott CI/TY and other applicable systems.
• Maintain an organized sales pipeline with timely follow-up and accurate forecasting.
• Prepare contracts, proposals, correspondence, reports, and other sales documentation within established timelines.
• Work collaboratively with Sales and Marketing leadership and other sales managers to maximize hotel revenue and minimize duplication of sales efforts.
• Partner effectively with Convention Services, Catering, Revenue Management, Reservations, Front Office, Banquets, Culinary, and other departments to support a seamless client experience.
• Maintain a high level of responsiveness, professionalism, and ownership throughout the client relationship.
• Support site visits, familiarization trips, client events, sales missions, and other initiatives designed to generate business.
• Perform other duties and responsibilities as assigned.

What are we looking for?

Qualifications

• 2–4 years of hotel sales, hospitality sales, or related business development experience preferred.
• Previous group sales experience within an upscale, luxury, full-service, convention, or large urban hotel strongly preferred.
• Demonstrated ability to prospect for new business, develop accounts, negotiate effectively, and convert opportunities.
• Knowledge of the Washington, D.C. hotel market and relevant group business segments is highly desirable.
• Experience with corporate, association, government, SMERF, or other group markets preferred.
• Understanding of hotel group sales fundamentals, including guestrooms, meeting space, food and beverage, concessions, contracts, and pricing considerations.
• Experience with Marriott CI/TY or a comparable hotel sales and catering system preferred.
• Strong business acumen, relationship-building, negotiation, presentation, and closing skills.
• Highly organized, self-directed, goal-oriented, and able to manage multiple accounts and priorities simultaneously.
• Excellent written and verbal communication skills.
• Bachelor's degree in Hospitality Management, Business, Marketing, or a related field preferred; relevant experience may substitute.
• Ability to travel as required for sales activities and work a flexible schedule when client or business needs require.

Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Ability to sit or stand for extended periods and move throughout the hotel, meeting and event spaces, and other work areas as needed.
• Ability to frequently use hands and fingers to operate computers, telephones, and office equipment and handle work-related materials.
• Ability to occasionally stoop, bend, reach, crouch, and kneel as necessary to access materials and work areas.
• Ability to lift and carry work-related materials and equipment weighing up to 25 pounds and push or pull materials as necessary.
• Visual ability sufficient to conduct property tours and work with computer screens, contracts, proposals, reports, and other materials.
• Hearing and verbal communication ability sufficient to interact effectively with clients, guests, associates, vendors, and other business partners.
• Ability to perform the essential functions of the position safely and effectively, with or without reasonable accommodation.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.