Senior Instructional Designer, Global Operations

Overview 

The Senior Instructional Designer, Global Operations Technical Learning, supports the Global Operations organization in the identification, development, and release of impactful learning solutions to support Global Operations and the Quality Management System (QMS). 

Essential Duties & Responsibilities 

Training Content Development 

• Responsible for the creation of Capability/Competency Maps for key roles within Global Operations 

• Leverages eLearning tools in the development of innovative training solutions for key Global Operations’ initiatives including, but not limited to, the Annual Quality Training, Good Manufacturing Practices (GMP), Good Clinical Practices (GCP), and other GxP, regulatory and technical priorities. 

• Utilizes emerging technologies, such as video, mixed reality, augmented reality, virtual reality, and immersive training to deliver impactful solutions to support business and compliance initiatives. 

• Leverages Artificial Intelligence (AI) in the development of learning solutions, translations, and other relevant applications 

• Conducts comprehensive reviews of existing training materials for to evaluate for efficacy, supporting improvements to ensure training materials are clear, consistent, effective, and meet current accessibility standards. 

• Managing the full lifecycle of new technologies, including regulatory compliance, security reviews, , and sustained enablement 

• Developing and producing interactive video and Extended Reality (XR) content  

Learning Program Governance 

• Partner with Global Operations leadership, and HR L&D, to define learning priorities for each team 

• Oversight of critical Learning KPIs and Metrics to ensure training effectiveness 

• Builds upon existing capabilities in Agilent Global Operations to create and deliver our next-level vision for technical learning priorities across the organization.  

• This cross-functional role requires developing, managing a strong set of relationships, and collaborating across Global Operations and Agilent. 

• Partners with leaders across Global Operations to manage learning strategy, providing opportunities for employees’ career growth and alignment with Global Operations strategy.  

• Manages timelines, tools and resources through matrixed delivery teams 

• May mentor other training personnel across Global Operations. 

• Support internal and external audits, as needed

Education 

• Bachelor’s Degree from an accredited institution. 

• Advanced Degree in learning and/or content development is preferred. 

Experience 

• Minimum 5 years of experience in training content development, leveraging eLearning authoring tools such as Articulate RISE, Captivate, Vyond, etc. 

• Experience using video content development, extended reality experiences, and virtual reality experiences is preferred. 

• Proficiency using Microsoft Office suite (including Teams, PowerPoint, EXCEL, etc.). 

• Knowledge of Good Manufacturing Practice (GMP) guidelines and regulatory requirements is preferred. 

• Experience utilizing Artificial Intelligence (AI) in content development is preferred.

Essential Skills 

• Ability to work effectively in a fast-paced team environment with high attention to detail and maintaining ethical standards. 

• Demonstrated ability to effectively manage multiple projects and deliverables. 

• Excellent written and verbal communication skills. 

• Fluency in English (written and verbal).