Service Desk & Infrastructure Engineer

Position Summary

Softtek Government Solutions is seeking highly cleared, experienced IT engineering professionals to support the Congressional Budget Office (CBO) Service Desk Engineering task order. This initiative focuses on fundamentally hardening the CBO’s enterprise environment to reduce the risk of unauthorized lateral movement, credential misuse, and persistence techniques.

Note: This is an advanced engineering scope focused on resolving complex escalations, implementing security architecture, and developing automated workflows. It does not involve routine Tier 1 end-user help desk support.

The engineering team will be responsible for designing, deploying, and maintaining the technical controls necessary to secure endpoint, identity, and device lifecycle operations.

Responsibilities

Demonstrates strong communication and stakeholder management skills, ensuring effective coordination through weekly follow-up sessions, monthly reporting, and clear alignment with cross-functional teams to drive accountability and continuous improvement.
Acts as the technical authority for the Managed Workplace Engineering scope, defining strategy, standards, and governance for all endpoint engineering domains.
Leads end-to-end execution of endpoint engineering capabilities, including imaging, baseline definition, patch lifecycle, enrollment, telemetry, and remediation.
Establishes and governs the engineering lifecycle framework (assessment → design → approval → implementation → validation → continuous improvement) ensuring consistency and auditability.
Defines and enforces endpoint architecture standards, including workstation builds, hardening baselines, and compliance controls across Windows and macOS.
Ensures availability and accuracy of telemetry required for detection, troubleshooting, and forensics, enabling proactive monitoring and incident response.
Governs integration of endpoints into logging, monitoring, and audit ecosystems (SIEM, EDR), ensuring traceability and visibility.
Oversee patch engineering and configuration management, including validation, rollback strategies, compliance tracking, and remediation of configuration drift.
Drives cross-functional coordination with COR, IAM, SOC, Cybersecurity, and Service Desk to resolve escalations and align operational execution.
Ensures strict adherence to formal change control, audit, and security governance processes, including documentation, approvals, and audit readiness.
Leads prioritization and resolution of complex engineering issues, ensuring stability, scalability, and compliance of the endpoint environment.

Education

Bachelor’s in information technology, Computer Science, Cybersecurity, or related field (or equivalent professional experience). Advanced certifications in endpoint management, security, or IT service management (e.g., Microsoft, ITIL, CISSP) are preferred.

Qualifications

Must be a US Citizen
10 years of experience. Strong experience in endpoint engineering, cybersecurity, workplace services, and enterprise IT operations.
Experience managing technical teams and working in regulated or government environments.
Knowledge of Windows, macOS, Intune, JAMF, Ivanti/KACE, EDR, SIEM, and endpoint compliance.

Required Clearance

Active Top Secret (TS) security clearance.

About Softtek Government Solutions

Softtek Government Solutions is a professional services firm focused on addressing our nation’s most complex threats and challenges. As a small business we’re committed to supporting our clients’ missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.

Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:

Extensive training programs
Gym membership and educational reimbursement
401(k) employer matching contributions
Health, dental, and vision insurance
Commuter benefits
Generous paid time off and much more!

Softtek Government Solutions is an Equal Opportunity Employer (EOE)

Learn more about this Employer on their Career Site