Service Management System Engineer

Job Summary : This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure — including servers, cloud services, networks, applications, and storage systems — through OpenText, OBM, SiteScope and other tools. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness.

Job Description and Duties

• Position is required to be full-time onsite at DOT HQ, Washington DC

• Assist in driving, standardizing, and managing unified configuration management database.

• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.

• Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues. 

• Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.

• Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.

• Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems. 

• Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services. 

• Creates alerts and notifications based on service availability. 

• Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations. 

• Create and provide intuitive and informative dashboards on current and past performance and service status. 

• Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.