Service Request Coordinator (Parklands)

At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 28 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily housing and one of the largest operators of affordable housing communities.

We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.

Interested in learning more? Visit WinnCompanies to explore our benefits, mission, communities, and career opportunities.

About the opportunity

WinnCompanies is looking for a Service Request Coordinator to join our team at Parklands, a 458-unit affordable housing community located in Washington, D.C. 

In this role, you will assist the planning, coordinating, and implementation of resident programs within our affordable housing communities. The ideal candidate will also be responsible for supervising all activities in the pool area of the property and ensuring the safety and well-being of patrons by preventing and responding to emergencies. 

The pay range for this role is $24.00-$25.00 per hour.

Responsibilities:   

• Receive and record service requests for residents; answer phones and accept service calls in addition to performing data entry duties for all service calls generated from city agency violations and received from answering service.
• Track the current status of all Housing Department complaints violations on a routine basis, working on-site team to ensure timely certification of all violations issued by the city.
• Provide administrative support to DOF and Violations Specialist as needed.
• Schedule regional and national vendors for service calls including but not limited to: pest control services, appliance repair/replacement, etc.
• Act as regional office receptionist as needed addressing resident issues, accepting rent payments, intake and sorting of mail, etc.

Requirements:  

• 1-3 years of relevant work experience.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with computer systems required which, include web based applications and some Microsoft Office applications which includes Outlook, Word, Excel, PowerPoint or Access.
• Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Provide a high level of customer service to internal and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
• Good communication and interpersonal skills.
• Excellent customer service skills.

Preferred Qualifications:  

• Associate's degree. 
• Basic knowledge of electrical, plumbing, appliances, HVAC.

Benefits & Perks
Eligible full-time U.S. employees enjoy a competitive benefits package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible and hybrid work options for eligible positions

Learn more about our benefits at https://www.winnbenefits.com.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Internal candidates, please apply here: Internal Careers Hub