ServiceNow System Administrator (Clearance Required)

Connsci is seeking a ServiceNow System Administrator to support the Information Technology Division of one of our federal customers. This role provides remote administration, maintenance, configuration, and enhancement support for an existing ServiceNow environment, including IT Service Management (ITSM), core Asset Management, Hardware Asset Management Professional (HAM Pro), Software Asset Management Professional (SAM Pro), and Strategic Portfolio Management (SPM). In this role you can expect to:

• Administer and maintain ServiceNow environment and supported modules.
• Configure workflows, fields, forms, dashboards, reports, notifications, and related platform components.
• Evaluate authorized service requests and identify technical requirements, dependencies, level of effort, and recommended solutions.
• Configure the ServiceNow components of approved external system integrations.
• Apply out-of-the-box ServiceNow functionality whenever practical and identify requests that may require extensive customization or changes to the existing data model.
• Support solution design, configuration reviews, quality assurance, user acceptance testing remediation, and go-live activities.
• Troubleshoot configuration issues and respond to technical and functional questions related to supported ServiceNow capabilities.
• Support the administration and enhancement of ITSM processes and platform functionality.
• Support asset-management activities across core Asset Management, HAM Pro, and SAM Pro.
• Support SPM configurations, including applicable portfolio, project, reporting, dashboard, and workflow capabilities.
• Perform limited imports of accurate, approved, and import-ready reference data required to complete authorized service requests.
• Develop end-user documentation, job aids, and knowledge-transfer materials associated with completed configurations.
• Conduct remote knowledge-transfer sessions for ServiceNow Administrators and Power Users.
• Document configuration changes, technical decisions, dependencies, testing results, and request resolutions.
• Track assigned service requests from receipt through completion and maintain accurate status and labor-utilization information.
• Coordinate with stakeholders and third-party vendors during discovery, technical discussions, testing, approval, and acceptance activities.
• Provide technical information supporting internal change-control processes and coordination with ServiceNow Support.
• Identify risks, issues, dependencies, and Government actions affecting assigned requests and communicate potential schedule or sequencing impacts.
• Contribute to monthly status reporting, request tracking, utilization reporting, and Task Order closeout activities.

Our Ideal Candidate Will Have:

• Ability to assess service requests, identify dependencies, estimate effort, and communicate technical recommendations clearly.
• Strong analytical, troubleshooting, documentation, and customer-service skills.
• Ability to work effectively with technical teams, business stakeholders, administrators, and Power Users in a remote Federal environment.

Required Qualifications

• Bachelor's degree in information technology, computer science, information systems, or a related field. Relevant experience may be considered in place of a degree.
• At least 3 years of experience administering, configuring, or supporting ServiceNow in an enterprise environment.
• At least 3 years of experience configuring ServiceNow workflows, forms, fields, reports, dashboards, notifications, and related platform components.
• At least 2 years of experience supporting ServiceNow ITSM and at least one additional module or capability, such as Asset Management, HAM Pro, SAM Pro, or SPM.
• At least 2 years of experience supporting configuration testing, quality assurance, user acceptance testing remediation, and production releases.
• At least 2 years of experience documenting configurations, troubleshooting activities, technical decisions, and end-user procedures.
• Current Secret, Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance

Preferred Qualifications

• ServiceNow Certified System Administrator certification.
• Experience administering multiple ServiceNow capabilities, including ITSM, HAM Pro, SAM Pro, and SPM.
• ServiceNow Certified Implementation Specialist certification in ITSM, HAM, SAM, SPM, or another relevant product area.
• Experience configuring the ServiceNow components of external system integrations.
• Experience developing administrator, Power User, and end-user documentation and conducting knowledge-transfer sessions.
• Familiarity with Federal change-control, security, access-management, and configuration-management processes.
• Experience working within a structured service-request model that includes effort estimation, prioritization, utilization tracking, and monthly reporting.

Location: This role requires onsite presence during an initial ramp up period (usually 60 days) and then allows for primarily remote work. However, occasional onsite attendance may still be required for meetings, coordination activities, and other Government-directed work. The office location is in Washington, DC and is Metro and rail accessible.

• Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
• Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
• Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.