Spa Receptionist - Hotel Washington

Schulte Hospitality Groupisseekinganenergetic,experienced, andhands onSpa Receptionistto join our team!SHGis an organization whosesuccess is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.We are passionatehotelierseager to add like-minded people to our rapidly growing team!

 

What'sin it for you?When you joinSHGyou'llbe part of ateam committed to an inclusive, employee-focused workplacethat isinvested in your development. We want you to feelengaged, empowered,and excited to grow with us.After all,we believeour greatest and mostvaluable assetis our people!SHGprovides a rewarding,fun and flexible workenvironment,excitingperks, an atmosphere designed to encourage and promotecareer growthwithin the companyand a robust benefit packageincluding,but not limited to:

 

Work Today, Get Paidtoday, withDaily Pay!

Free Telemedicineand Virtual Mental Health care accessforall Associatesstartingday one!

Multiple Health Insurance and Life Insurance options

401kPlan + Company Matchfor eligible associates

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships+ more!

 

Our Company:SHGisa leadingthird-partymanagement company with deep, multi-generational experience in allfacetsof the hospitality industry. We are a diverse team of innovativehoteliersand restauranteursoperatingmore than200locationsacross 38states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle propertiesand restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Greet guests warmly upon arrival and ensure a welcoming, professional environment.
• Manage all spa reservations, including scheduling appointments, confirming bookings, and adjusting changes as needed.
• Answer phone calls, emails, and inquiries related to spa services, pricing, and availability.
• Provideaccurateinformation on treatments, therapists, and spa policies to guests.
• Process payments, handle billing inquiries, andmaintainaccurateclient records using spa management software.
• Promote and upsell spa services, packages, and retail products to enhance the guest experience.
• Assistwithmaintainingcleanliness and organization in the reception and retail areas.
• Coordinate with spa therapists and management to ensure a seamless guest experience and efficient workflow.

 

EDUCATIONAND EXPERIENCE

• High school diploma or equivalent required.
• Previousexperience ina customerservice, hospitality, or receptionist role preferred.
• Experience in a spa, salon, or wellness environment is a plus.
• Familiarity with spa booking software and point-of-sale systems is preferred.

 

KNOWLEDGE,SKILLSAND ABILITIES

• Exceptional customer service and communication skills.
• Friendly, professional, and polished demeanor.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Basic math skills and comfort with handling cash and electronic payments.
• Proficiencyin Microsoft Office and booking/reservation platforms.
• Ability tomaintaindiscretion and confidentiality with client information.
• Flexibility to work weekends, holidays, and varied shifts as needed.

 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position.Paid Time Off (PTO) is available for eligible associatesin accordance withthe Company's Paid Time Off policy.Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Groupis an Equal Opportunity Employer.